Fairfield Inn & Suites Plattsburgh

It was a really good location. The workers were outstanding. We were working through a sudden death in the family and the staff was incredible. The room was pretty standard for a Fairfield. Clean and quiet- but the staff was terrific.

There were no keys for the room they had to escort each guest to their rooms every time you left your room and the pool was out of order.

The first problem arrived when we got there Christmas Eve for 2 days and I had 2 rooms booked, on arrival we were told the the card reader for the rooms doesn't work and someone from the front desk will let us in our rooms, they never let us know before our arrival so we could check for another hotel and at 5pm Christmas Eve after travelling and having a party to go too, we weren't interested in trying to find another place. Everytime we left our room on the 4th floor we had to go down to find someone from the front desk to open the door or one person had to stay in the room to open the door. It was still not fixed when we left. We were told for the inconvience we would recieve a credit which never happened when we left because the Receptionist said she didn't know how to give the credit that they would email us a new invoice with a credit , no email yet. Also the bed was not very comfortable the pillows for the King size bed were so small and soft I had to put one on top of the other if not it was like no pillow was there , time for a pillow upgrade, the room was clean but the shower stall had a lot of black scum around the base, I beleive it's Black Mold. I would expect this BS from a cheap 1-2 star hotel but not from a Marriot Fairfield.

Easy to get to and easy to park. The receptionist was very pleasant this time as she was when I stayed a few weeks ago. The hotel was very clean and Amanda H had the room clean and ready with no complaints from me. I'm not nuts over hard boiled eggs. I'd rather scrambled but they can't please everyone and I'm just happy I didn't have to drive somewhere to get something at an extra expense.

The breakfast wasnt that good, it was cold , nothing was restocked unlees you asked and then had to wait

Only problem is the pool water was so cold that nobody go inn and thé spa water was dirty no good for family

The tv did not work in the first room but the desk agent was lovely and moved us to another room immediately . The room was large but we had to kill a number of flies and Asian ladybugs in the room which were hanging out on the ceiling, in the entry light fixture and above the doors. I’m sure if we had brought it to the desk staff attention they would have moved us but we had already changed rooms once so we didn’t want to bother the staff again . The room was large and very quiet though and well air conditioned , the bathroom was large and clean . The breakfast was standard , no plates though , only small bowls so my breakfast of bacon and eggs and toast required 3 separate bowls which I found very strange . The dining area was a good size and very comfortable though. I travel a lot and if I compare with other hotels , it was an average but adequate hotel .

What a horrible trip. The pool was closed and no one told us when we made the reservation for August 9, 2025. The receptionist was rude. The breakfast on Sunday Aug 10,2025 was horrible. Hardly anything runny eggs only sausage and cereal This room was $225.00 and not worth it. Never again will I stay there

Very disappointing... We have been traveling around the USA for a couple of years and we primarily stay at Marriott hotels ... this is the worst ... elevator, lobby A/C, juice machine ALL OUT OF ORDER. Wall thermostat smashed and couldn't accurately use. To name just a few complaints and observations.