Guest User
September 9, 2024
This was the first time I’d traveled with a mobility scooter and as last minute hadn’t pre-booked an accessible room. Jet 2 had requested a ground floor room, and the hotel said they would ensure I was near to a lift if not on the ground floor. We were on the ground floor and the room was lovely. Really nice welcome when we arrived including an overview of where we were. The smell of the hotel was gorgeous - green tea I think. Pull out bed was best we’ve had for our kids to use, good size and sturdy. And our super king sized bed was fabulous, so comfortable and plenty of pillows. The bathroom had a walk in shower, powerful and easy to control. I did move a chair in to the bathroom to sit on when I got out of the shower. The layout of the bed room could have been better, the dressing table was away from the mirror and no chair; I moved another chair to use whilst putting on makeup. Plenty of plug sockets, though one near to the front door or to the door of the bedroom would have been useful for charging my scooter. The kitchen was fit for purpose, though we tended to eat out so didn’t really use. Delighted when we opened the fridge to find bottled water, really nice touch. Breakfast was ok, the usual buffet style. We were surprised the restaurant closed at 8.00pm, which seemed early, though did mean nice and quiet in the evening. Being situated near the mariner, plenty of options to choose for food. The resort itself was pretty quiet, good for families and if you want a chilled holiday. The pool was a good size with ladders or steps to access with handrail. Lots of sun loungers which were clean and comfortable, as well as plenty of umbrellas. Pool towels can be collected from reception and are free to use. Clean and fluffy! Plenty of bathrooms to use around the pool and the hotels, all with disabled facilities. Check out is 12.00 and shower rooms available near to the pool. Shower towels are available to use from reception. This is the only place I struggled as shower rooms small and little space to sit. If my daughter hadn’t been with me I would have struggled. If you do stay here and are disabled I would recommend a chair is requested for shower room. All in all I was really pleased with this hotel, it did seem a lot of thought about inclusivity had gone into the design, and the staff were all really friendly and helpful.