Alexandre Hotel Gala

Good service. Nice location. Rooms should be cleaner.

5 night winter sun half board break for a bargain price with Jet2 Holidays. I was a bit worried after reading the bad reviews about the noise level in the rooms from the bars in the Veronicas ***** and the food not being good, but was relieved to find that was not the case at all. I emailed the hotel in advance and asked for a quiet room and that is just what we got. Probably the quietest room we've ever had in a hotel - room 253. Apart from that the food could have been a bit warmer (which I think you find with most buffets anyway). There was a good choice of food at breakfast and dinner. Every night was a different theme for dinner. The drinks from the bar and in the restaurant were reasonably priced and the entertainment in the evenings was good. The only thing that wasn't good was the fruit juice machine at breakfast. It was the worst tasting fruit juice from a machine I have ever had at a hotel. The hotel wasn't rowdy at all, despite being over the road from the Veronicas. A lot of the guests at the hotel looked like they were aged 60+. You could always get a sunbed round the pool areas. The kids separate water play area looked excellent, but luckily there were very few kids in the hotel when we stayed last week. Rooms were cleaned daily. Pool towels are available for €15 deposit which you get back when you return the towels at the end of your holiday. If you want to change your towels it's €1 per towel to change. The safe was €2.50 per day. Everything is charged to your room card and you settle the bill on checkout. The spa was very good and they gave us a voucher on check in for 2 for the price of 1 which cost €17 for the 2 of us. We couldn't keep our room on despite leaving at 5pm as the hotel was full, but the free courtesy room was absolutely fine. If I wanted to stay in Playa de las Americas again I would stay at the Hotel Gala. I have actually stayed there before many years ago when it hadn't long been open. The weather was quite cloudy for our first couple of days but at least it didn't rain and was still warm, and when the sun did come out it was hot.

Nice hotel, well positioned, with two main pools plus a kiddies pool and play area. We had a superior room which was spacious, well equipped and comfortable. The hotel had a rear entrance leading to the coast road near Veronicas. Our stay was for just one week but would be happy to recommend the hotel. We were on a half board basis and bar and snack purchases were charged to your noom, to be settled at the end of your stay. All meals were buffet style with plenty of choice but the offerings did become a little repetitive. We took advantage of the half board flexibility. Some days we would have lunch in the hotel and venture out for an evening meal.

The hotel is described as 4 star. However based on previous experience of this category of hotel we would say this is more 3 star. The two main reasons for this are 1. The food ,although a good selection, was generally lukewarm apart from items which were cooked to order e.g. omelettes. 2. Our room, which was a club category with sea view ( room 419 ). The overall "finish" left a lot to be desired as you can see in the attached pics. Also the signal on the TV in the room was intermittent going to no service in the middle of a programme. They did send a technician but he couldn't sort it.

We recently stayed at this hotel on an all-inclusive basis and unfortunately our experience fell far below expectations. The food was consistently disappointing, with very limited choice and little variation throughout our stay. What was available was often bland and lacked flavour, making the all-inclusive offering poor value. There was also a persistent smell of faeces around the pool corner bar area, which was unpleasant and unacceptable in a holiday environment. The WiFi service was extremely poor. It did not reach our room and was unreliable around the pool area, making it difficult to stay connected during our stay. The drinks included within the all-inclusive package frequently tasted watered down, which further added to our disappointment. More concerning was the issue with the security of our room. The back door lock was broken, creating an obvious security risk. In addition, on one particular day our back door was repeatedly left unlocked and open on four separate occasions. The cleaner admitted responsibility for two of these incidents, but when we reported the third and fourth occurrence, reception staff were unable to tell us who had entered the room or why the door had been left open. They stated the only legible reason was the wind has turned handle inside the room and opened the door - which it impossible. As a group of girls travelling together, this situation left us feeling unsafe and vulnerable. The hotel's response was inadequate. Staff offered to check the lock, despite it already having been changed upon our arrival, and later suggested moving us to another room. However, this did little to address our concerns, as the issue was not simply the room itself but the apparent lack of security procedures and accountability regarding access to guest accommodation. The evening entertainment was also very poor. One night's entertainment consisted of a comedy act that appeared to be aimed at young children rather than adult guests, offering little enjoyment for the majority of those attending. Overall, the combination of poor food quality, inadequate WiFi, unpleasant odours around the pool, weak drinks, disappointing entertainment, and most importantly the serious security concerns, meant that this was not the relaxing and enjoyable holiday we had expected. We left feeling extremely disappointed and would not recommend this hotel based on our experience.

We arrived yesterday and had a very minor issue with our room, Andy from reception was extremely helpful and changed our room immediately. He was kind, efficient and had an amazing attitude. Please pass on as we our now loving every minute of our stay. Thank you again Andy!!