Hotels near Oberbayern, Playa de Palma

We had already paid £480 online through Trip.com for a double room for 3 nights. However, upon arrival, the hotel demanded an additional €400 simply because a second guest would be staying in the room. What made this even more unreasonable was that I checked the exact same room type on multiple other dates, and the price was identical whether selecting 1 adult or 2 adults. The listing itself also clearly indicated that the room rate included accommodation for 2 adults. Despite this, the hotel still charged an extra €400 at check-in. This additional amount only included breakfast and city tax for the second guest — there was absolutely no room upgrade, no extra bed, and no additional service provided. In fact, the amount charged was so excessive that it was close to the price of booking an entirely separate room. At check-in, the hotel stated that if we refused to pay, the second guest would not be allowed to stay. We tried multiple times to communicate with the hotel in a polite and constructive way, but there was no flexibility or reasonable attempt to resolve the issue. I completely understand paying reasonable extra charges for breakfast or local taxes, but the way this situation was handled felt extremely unfair and poorly communicated in advance. Trip.com customer service was actually very helpful throughout the process and even provided compensation themselves, which we appreciated. Unfortunately, the hotel remained unwilling to address the situation fairly. The property itself may be nice, but this experience left us feeling disappointed, uncomfortable, and taken advantage of. Transparency and fairness in pricing are essential, especially for international travelers.

Nice and calm stay Room size is small if the balcony is not considered especially with big luggage. The location is nice, there are restaurants nearby and easily accessible from the airport (very close (only 3 bus stops)) And many buses in the area go to the city center (trips mostly take in a range of half an hour based on which bus). The view from the room was nice. Make sure to go up and spend some time in the sky bar, the sea view from there is breathtaking. The hotel breakfast is delicious, tasty and many options are there so it is highly recommended to have breakfast at the hotel (I believe it is way better than outside) Hotel staff are nice and helpful in case of any question or info needed.

Nice hotel but reception could do with updating processes as there was always a queue and several times our key wouldn't work. It was nice to have a pool but very small and the jacuzzi bubbles wouldn't ever work. Breakfast was nice but busy abd quite expensive. The location worked well for easy access to the beach and some nice restaurants.the bus to palma is outside which is ideal.

The hotel staff is quite friendly and professional. Breakfast is great. Hotel itself is quite noisy due to location and lack of insulation. Plumbing overall is not great, got a room and had to change as it was flooded and in second room as well some plumbing issue. Due to that some rooms also had smell.

The location is very convenient for beach lovers and there are nearby stops for buses to town and the airport. I had a very positive experience with almost all staff except for one lady. Hate to do this but will point out what rubbed me the wrong way. After breakfast one day I went to fill my travel cup as I have a special tea and wanted to drink it while getting ready for the day in my room. She came to me and said that taking out coffee ”is not possible”. I explained it's just hot water and she walked away. On face value it's nit a big deal but really, what is it one coffee for a hotel in which a breakfast is already included? And she assumed it was coffee while it was just hot water. It was mostly the manner of her approach. There are right ways to talk to your guests and that wasn't it. Another thing is the noise- you can hear everything and everyone. The bar is frequented by local people and it could be noisy as well. I have to say the bar noise didn't bother me, it in a way added to the atmosphere, it was nice to be in a place that the neighbours love and we're genuinely enjoying themselves. But it was very annoying to hear guests slam doors in the middle of the night, using the toilet, having loud conversations, even cleaning their sinuses... I'm not sure if anything could be done about it as the walls appear to be paper thin.

The hotel is located close to the airport, so do not be shocked that you can hear planes all time long. Really close to the public beach, and some shops and coffees. The swimming pool is clean, not small. Breakfast and dinner - depends on the day. Some days are super equipped, some days nothing to choose from. Unfortunately, the receptionist (woman with dark linger hair) was not kind and even asked in advance - denied the request of paying for an additional 2h for late check out in order to pick up an important meeting at work via laptop and denied giving access to one room they have for guests for an emergency stay. Never happened in my life before in this chain of hotels. In the room even the cleaning staff was requested, no recharge of soap or shampoo... And that's the reason I won't recommend the place - bad personnel can destroy good moments.

We had a great 2 days stay , we love the pool view from our room with the balcony, so relaxing, the room ,beddings and towels were so clean and fresh. The receptionists who attended us when we checked in and even during our check out were fabulous and very friendly. Location is perfect, walking distance to the beach and the bus stop to the airport was just a 10 min.walk. Though there was no complimentary water,still not bad. The last night was a bit annoying as one drunk lady was trying to enter our room and insisted to open it despite telling her that its not her room, I tried to ring the reception but phone seems not working. Swimming pool was great ,i wish they could extend the time. Overall, we had a great time and would highly recommend this hotel.

Absolutely fantastic hotel, very clean - small ants nest in room 116 but no major issue. The roof top pool looked incredible and food was amazing! Would 100% return.

Overall, we had a very pleasant stay at the hotel. The room was clean and comfortable, and the overall atmosphere of the hotel was calm and welcoming. The staff were extremely friendly, helpful, and always ready to assist, which made our stay even more enjoyable. The food was also very good, with a nice variety and good quality. However, be careful when booking the hotel with children. When we made the booking, it was stated that children stay for free. Naturally, when booking a room for three people, you would expect that everything is included for all three guests. There was no information anywhere that we would need to pay an additional €40 per day for the child. When we ordered breakfast and dinner, no additional information was given that we would need to pay extra for the child. Only two days before our arrival did we receive a message saying that the child’s breakfast and dinner would cost €40 per day. Since we stayed for six nights, this added up to an extra €240, which is not a small amount. Overall, the hotel is very nice, but the information regarding children’s meals is misleading, so please be careful.

Breakfast was fantastic, decent selection and variety, live egg station! Room was quite cozy and functional, although the decor was simple and slightly dated. Staff were friendly and helpful.