The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive Reviews

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive

1 Avenida Norte & Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, Quintana Roo, 77720, MexicoView Hotel Details
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All InclusiveThe Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All InclusiveThe Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive
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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive Guest Reviews

4.1/5
Very Good
107 review
Verified reviews
Location4.1
Amenities4.0
Service4.0
Cleanliness4.1
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All reviews(107)
Positive reviews(7)
Reviews with photos/video(2)
Guest User
Deluxe Master Suite Non smoking
Stayed in Jun 2024
Couples
1 review
4.5/5
Great
Posted on Jun 29, 2024
Very good despite a delayed and slow check in
mohamad
Deluxe Junior Suite
Stayed in Dec 2023
Couples
2 review
3.5/5
Posted on Dec 18, 2023
The hotel looks nice, but is very noisy. Specially during mornings when you are sleeping. The restaurant on first floor starts working from 6:30 am and walls are very thin. So you hear lots of noise and hard to sleep well. But still they have good promotions for free messages and other stuff. I recommend getting a room on 3rd floor to have least noise.
Guest User
Deluxe Junior Suite
Stayed in Nov 2024
Couples
1 review
3.0/5
Posted on Nov 24, 2024
The hotel itself was very good, but At first, they said it was a deposit and I paid 1000 pesos with my credit card, and when I asked to cancel the deposit when checking out, they said there was no record of the payment. My card statement clearly shows the record. The front desk was completely ignorant, saying there was no record of the payment. Then they suddenly changed and treated me very rudely. After making me wait for about 20 minutes, they said It was an environmental tax. From the beginning, there was no mention of an environmental tax, it was a deposit, but they changed their words. I lost all trust. It was completely bad.
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Guest User
Deluxe Junior Suite, Partial Ocean View
Stayed in Dec 2024
Couples
3 review
3.5/5
Posted on Jan 9, 2025
It doesn't feel fancy, but it's a place with a cute Mexican flavor~
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Guest User
Deluxe Junior Suite
Stayed in Nov 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on Nov 16, 2023
I like it so much that I want to come back again I was satisfied. The food is delicious and I went to another branch. There is also a shuttle that can take you there. It was easy to use and I recommend it.
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Guest User
Deluxe Junior King Suite
Stayed in Dec 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jan 7, 2025
Easy access to the beach and great food.
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Guest User
Deluxe Junior Suite
Stayed in Nov 2023
Couples
1 review
4.7/5
Amazing
Posted on Nov 10, 2023
Excellent location and facilities! Like food and care. 👍🏼
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