AxelBeach Maspalomas - Apartments and Lounge Club - Adults Only Reviews

The hygiene was absolutely appaling, I understand that this is a *** hotel primarly for *** men to find each other and to chill and get together, but there was ***** stains on all of the sunloungers outside, the sauna and steam room had ***** all over the walls and smelled so dirty and clearly had not been cleaned at all. The sofa in our room and some of the walls had ***** stains, it just felt super gross. They charge you apparently for washing up liquid and I was given two single beds instead of a double which is what I ordered and they didn't seem to care, I had to chase to get an iron and ironing board even though I told them prior. Asides from that the location is great and the towels they give are fresh and are clean which is a plus I guess. Spoke to company for resolution and got offered a VIP package instead of any money back which isn't good as I likely won't stay there again.

Great location, friendly staff, and nicely refreshed (light refurbishment)

The hotel needs some renovation, especially the bathrooms and the wellness area. Room temperature is extremely cold and no blankets to be found. Lucily the staff at the reception is extremely nice and caring that makes you forget the rest.

An ideal space for adults who seek tranquility and a good atmosphere

The service and staff were great, the cleaning was very good, the location is not bad, but it is not close to the beach, but if I want to make a negative review with the outdated state of the building, we were very disappointed that an establishment of the Axel group was In this state, we chose the establishment because it belongs to the Axel chain which has very good taste and decoration. The Axel Maspalomas leaves a lot to be desired and the apartments, bathrooms and interior of the building are very old and not renovated, it only has a slight facelift. At this point, very bad and total disappointment for us.

The apartment is very well located and with all services. The treatment of the staff is 10, Kevin attended me at the entrance and he solved an incident I had without problems. The pool is great, and the atmosphere that forms in it too.

+ Perfect to spend a night with friends The handsome guy who was on late shift at the front desk - I paid more expensive than normal, they even charge you for dish detergent. Charging mobile phones, skateboards, and speakers at the same time is practically impossible: you need plugs and an extension cord

Recommended!!!

Centrally located with spacious apartment-style accommodations, great pool and friendly helpful staff. Alvaro, Kevin, Daniel, Dayana and Carmen were all wonderful. I particularly enjoyed breakfast by the pool every morning and the view from the balcony.

Easy and convenient stay close to Yumbo Centrum, with many choices nearby for shopping and dining. Staff and service was excellent, especially Alfonso and Kevin. Pool parties on Saturdays and Wednesdays were so fun with DJ Lucky and the Balinese beds are worth reserving with either a drink or food package. Great atmosphere and location!

Always enjoy staying at Axel Beach hotel. All the staff at the front office, bar, cleaning & maintenance personnel are always so pleasant & helpful. Kevin, the front office manager was particularly helpful on this trip. Great location close to the Yumbo centre - would very much recommend!

This was our first stay in an Adel hotel. We had high expectations but were disappointed with the quality of the room fit out. It was very functional bordering on uncomfortable. Clearly designed to be hosed down after each guest. Hopefully other Axel hotels have more comfortable rooms.

Nice hôtel, the personnel was very abordable. The appartement was clean but not at all. All was Near the hotel : shopping center, restaurants and access.

They recognised husbands birthday with balloons and cava without us even highlighting it was his birthday.