Bungalows Cordial Biarritz

Went there in February with my kids and my daughter had to go to the emergency room in the middle of the night because a bug bit her on the lip and it got swollen and numb. We had a superior bungalow but there was nothing superior about it, big cracks around the entrance door, bad smell in the rooms, mold on the walls, poorly maintained appliances and furniture. For the price we paid, plus 500 euro at the emergency hospital, it was a just a great disappoin**ent and we regret choosing this place. I advise you to stay away. Edit after the reply received from Cordial Biarritz… I saw the response from Cordial Biarritz and I can share again they do not care about the individual needs and the facts, also not about doing something real to change the situation. They wrote to me personally the same massage that I should have come to the reception to announce and get support. And even though I explained them that there was nobody to come to in the middle of the night when we had the issue, they did not even bother to respond back and send a similar reply in the review. First of all, I expect that when I pay extra for a superior bungalow, I expect at lest it is well maintained and bug free….not that I have to come and inform them about this, after I was asked to pay the trip in full before stepping past the reception. One thing I forgot to mention is the playground that also attracted us when choosing for this place, but again a massive disappoin**ent to see the wood in the playground was full of splinters where the kids where getting hurt. Second, there is no staff during the night and the passage outside via the reception is closed. I was lucky I figured out how to get out in the middle of the night with my daughter, via a side door, that was nowhere announced! So, no one at the reception to support or at least help get a taxi in an emergency situation, door closed with no proper information on how to get out, accommodation poorly maintained with cracks where bugs can come in the bungalows during the night and from the response it seems like it was my fault I did not inform them. Outrageous!!!

Another great holiday, the third time we have stayed here. Large bungalows with a large terrace with sunbeds, situated round the pool. Staff very friendly and helpful and the location convenient for supermarkets, Yumbo and Cita centres. An 8 min walk to the beach. Whole complex is well cared for. Even though it is so close to everything the complex is safe and quiet.

Went there in February with my kids and my daughter had to go to the emergency room in the middle of the night because a bug bit her on the lip and it got swollen and numb. We had a superior bungalow but there was nothing superior about it, big cracks around the entrance door, bad smell in the rooms, mold on the walls, poorly maintained appliances and furniture. For the price we paid, plus 500 euro at the emergency hospital, it was a just a great disappoin**ent and we regret choosing this place. I advise you to stay away.

Great resort. Friendly and attendant staff. We complained about the bedside lamps. The very next day a handyman came and installed new lamps. That's good service.

Lovely and clean ,great grounds ,great location . Staff friendly enough . The bungalow maybe could do with a lick of paint ,but that is being fussy . Nice touch is every bungalow has allocted sun loungers on your little terrace . Laundry room 4.50 euros for a load We thought the place was good value would return

First time at Cordial Biarritz bungalows although been coming to Gran Can every winter for last ten years. We booked one bed bungalow which was as described and exactly same as all photos shown here, I would agree that yes furniture is a bit worn around the edges but that did not put us off. Vey spacious bungalow and well equipped, good kitchen and nice terrace with table and chairs and sun loungers. However the best bit of the complex is undoubtedly the gardens and grounds which are immaculate. Unfortunately we were burgled two nights into our break whilst we were out for dinner, thankfully everything was locked in our safe and they took nothing but it was traumatic to come home and find the place turned over, they had broken in through the sliding patio doors. I have to say though that both jet2 and the complex staff couldnt have been more helpful and supportive, the resort manager even calling a taxi and taking us to the local police station to report the break in and translating everything for us, in addition reception and the night securty guard always looking out for you and making sure we were ok .we asked to be moved and we were given a 2 bed superior bungalow in middle of complex nearer to the pool area. This allowed us to compare normal bungalow to superior and there is no difference at all apart from beach towels being in the room, a free safe and air con which we dont like anyway! the safe amounts to 14 euros to pay for it for the week so it hardly breaks the bank but there is a substantial difference in cost when booking the two different options, I would say stick with the basic! We booked breakfast for the week which was perfectly adequate however the one member of staff on duty is kept very busy with restocking food, clearing tables and dish washing, sometimes there was a long gap between stocking of the buffet and there were no fried eggs or bacon etc, they need an additional staff member to help out. We used the pool bar for a couple of lunches and it was excellent and very reasonable in price, big food portions! We didnt let the break in spoil our holiday and it hasnt put us off returning, we have already booked for next Jan for 9 nights and we are very much looking forward to returning.