The Highlands at Harbor Springs

Fantastic hotel with ski in ski out privilege.

We think Boyne has raised their game here with the level of service we received on this visit. From the beverages and cookies at the check in at the Discovery Center to the muffins to go at check out we felt well treated and sorta pampered. They asked us if we needed some help with luggage when we checked in and a very nice and personable young man, Ivan, was waiting for us when we pulled up to unload. It was they same when we had a cart to load up 3 days later as the young women shoveling snow stopped her job and helped us load up and took the cart for us. All the staff was very friendly and eager to help. The rooms have been very nicely redone and the baths and shower were super nice. We have stayed up here for over 30 years and can't wait to go back. It felt like a luxurious spot to celebrate our anniversary. The skiing was great and loved the outdoor fire pits. We enjoyed the omelet station and all the fresh fruit offers in the a.m. Robes and slippers are a nice touch too. lots of activities likes s'more cooking, family movie conference room and crafts for kids were offered but we did not take advantage of in the evening, too busy using giant hot tub and pool.

Very nice place to stay

Had a great stay. Staff was phenomenal. Loved the amenities including heated year around pool with hot tub, ski lift with mountain biking or hiking in the fall, restaurant on site, complimentary fire with s’mores, and even an option for horse riding. The property is vast. We booked the most price effective room and stayed in a 90’s decor room that badly needed updating. Enjoyed the deck, not a fan of the view over the parking lot. However, appreciated all the amenities and what felt like a historic Time Capsule. If we had spent a bit more on a room I’m sure I’d have better reviews for the state of the room. Most have fireplaces, ours did not. Staff were friendly and seem to actually enjoy their jobs. Would love to come back for a color tour again if affordable. ❤️

Beautiful property

Love the new check in building and the drinks and snacks to welcome guests!

We stayed at the Highlands at Harbor Springs for a few days to ring in the New Year-here’s the good and the areas for improvement. Hands down, the best part of the trip were the staff on the mountains. The ski instructors and ski patrol were awesome-I had a frustrating first day trying to brush up on my skills so I decided to book a private lesson-Dave was so awesome and had me feeling confident in no time! It made the rest of the day enjoyable and I was able to try a couple different runs the rest of the day. 100% made the trip special! The hotel has so much potential, and it sounds like the long-term plans are there to try to make it happen. Right now, as much as I want to rave about the experience, it’s just not quite where it needs to be to justify the price we paid (over $700/night). The Rowan 1 bedroom king suite was great-the renovated rooms are awesome and one of the best we have stayed in. The robes they have in the rooms are literally amazing-I want one for home! The rest of most of the resort is still in “transition” and doesn’t match the aesthetic of the new rooms. There’s still wrapping on the outside in one section from the fire in 2016, which we understand was a huge blow (followed by the pandemic, which undoubtedly delayed things)-just felt underwhelming after seeing their pictures and website online. One other thing to note-the keycard system to access the hotel was inconsistent. You had to swipe to get out to the pool deck, but there were no card readers or security on the doors that led from the outside parking areas into the hallways with the guest rooms. This made me a bit nervous traveling with kids as anyone could just walk in and roam the building if they wanted. I would suggest adding this as a protection to your guests. The service was pretty hit or miss-all of the staff was really nice, but “hmmm, I don’t know” was pretty much the standard response from everyone. The staff seems very young and in need of training on basic info for the resort-this would go a long way to elevating the guest experience. From asking about pizza delivery to the room (“not sure, you should call them”) to restaurant hours and wait times, details about the NYE family party (was told there would be snacks!), and a number of things-we usually found that while polite and friendly, the staff was pretty clueless. We tried the breakfast buffet one morning and it was pretty much chaos. We got led to a dirty table, told oops, never mind, then taken to another dirty table and awkwardly tried to stand out of the way while someone bussed it-not the biggest deal but when you charge $30 it would be nice to have staff trained in basics and not feel like a burden to the place. We don’t eat beef or pork and have a kid on the autism spectrum who is fairly picky due to sensory issues, and we found that we had a hard time eating at the restaurants. They seem like they are trying to create a super-elevated experience (fancier options like elk, bison, etc) bu

The lodge was amazing. Loved the s’mores and fire in the evening

This was our second visit to the Highlands and we thoroughly enjoyed it again.