the room allocated corresponded exactly to the description of an "executive" room according to their website, but we had paid for a "deluxe" room but apparently the hotel no longer makes the difference only for "superior" and "deluxe" rooms , but continues to sell the Deluxe more expensive than the Executive... we can therefore find in an Executive having paid for a Deluxe (small bed 160 while Deluxe between 180 and 220cm), (room of 25m2 while Deluxe at min 30m2), (room with shower while Deluxe with shower and bath) etc etc
The room service is slow, we had to wait until 5 p.m. one day, unacceptable for a 5 star rating. Regular forgetting (water, coffee, laundry). at the Restaurant a real disaster: the cuisine is not worthy of a 5 star, but more of a canteen. Every day the dishes do not correspond to the menu, the sauces or accompaniments are different or not mastered (does not know how to make spätlzli, does not know the sauce for hunting, does not know how to make coq au vin, the desserts do not correspond never in the description, in short a cook not up to par). The servers are also not up to 5 star standards. the head waiter even has to organize carts because they don't know how to carry several plates. Obviously, most of them don't even speak a national language.
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