DoubleTree Suites by Hilton Philadelphia West

Good stay. Good amenities. Had a bulb out when I got to the room but it was replaced right away.

Visited this hotel for a conference close to home. Lunch was provided. As I have a gluten allergy, I asked if any of the available food was gluten-free. The server went to ask the chef, and returned with warmed gluten-free bread, a dish of fruit, and information on what items on the buffet style table were gluten-free. No issues with what I ate. Very much appreciated this assistance! Thank you, Chef at the Doubletree!

Check in was easy and front girl was very polite and helpful.

I don't no we're to begin how about not a working TV...how about the pool needed service how about rude customer service ...called down there numerous times for a different TV they don't come until 12 in the morning Monday you we have children along with no blankets they had ...the pool I'm not goin to get started ...Angela your not a very pleasant person along with your managers ...never see us or any relatives there again.

Unfortunately, I booked this hotel because it states Heated POOL, which is a lie and is very disappointing. The pool was cold to the point where you cant even put your feet in the water to get use to its super cold. When i called the front desk they advised they do not heat the actual pool they only heat the room up to attempt to keep the water warm which in fact does not happen and informed me that its swim at my own risk and will not be having the pool warmed it is as is when i booked the room i booked for my kids thinking they can get in the water and enjoy swimming. Which ultimately made me take them somewhere else to enjoy the day i felt this was unfair and especially because it says online its heater nor does it have any fine print about the heated room and not the pool. Secondly the sheets on the bed where not fitted sheets they were all flat sheets with a thin comforter/blanket which bearly kept you warm and had to turn the heat up to keep warm. Last but not least the sink pipe popped out of place. Our last night there the engineer was gonna get us a new room but unfortunately i didnt want to go get another and have to bring a bunch of stuff to another room so i settled and placed a bucket under the sink since we were leaving the next morning. Say this to say that nothing else was offered or apologized once addressed i will not be booking this hotel anymore and also now know to call and ask about the “heated pool” this experience was not a good one for me

I really received an email asking me to rate my hotel stay AFTER not answering phones, then canceling my stay?? Haha I stayed here once in like 2014, but, never again!