Primavera Hotel & Congress Centre

very nice

Booked a SUPERIOR first class room. They only gave me a STANDARD first class room. First it was not a big issue for me but when they tried to make a fool out of me, telling me that it was the agents and trip.com‘s fault I wanted to clearly understand which category they put me in. After a lot of back and forth with the receptionist she finally answered my easy question that my room was not a superior room, but a standard first class room. However she still said the owner or Manager is not there and she couldn’t clarify the situation and so on and so forth. later trip.com also tried to help (who only have less then 10% of the negotiation power that *********** has, at least this is my feeling) but then they and the agent (trip.com is only the platform, there seemed to be another agent involved so be aware of that, it’s not like ***********) also tried to fool them. First the agent and they said I only had a standard first class room but as it was clear in the system that I had a superior room. Then agent and they just switched and said it was a superior room and I also had one, which was just not true. Superior rooms are facing the valley and not the street according to the hotels own website. My room was under the roof and you could not even reach or open the roof top windows, which were facing the street. Everybody can check themselves in googlemaps that the roof does not even have any windows in the roof facing the valley but only solar panels. That shows already that they are really try to change the facts and don’t take their responsibility. „After check with Hotel employee Petra Chalusova, the guest stayed in the Superior Double Room. The guest also booked a Superior Double Room. There is no problem this booking. The Hotel Confirmed the booking is arrnaged as Original“ This is so far the last message I got from trip.com, still struggling with the hotel. With all the information I provided above especially regarding the SUPERIOR rooms only facing the valley, you can see that they are just not telling the truth. In Czech republic it often happens that they just try to talk, discuss and discuss and just try to avoid to admit a mistake. Really annoying. Would be faster to admit a mistake and find a solution. That’s not their way 😀 Normally as the city is not so crowded as it is during the Pilsner Fest there are fortunately enough other hotels that you can choose. For me it was the last time in Primavera, just because they are not honest with their guests and even afterwards do not take responsibility for overbooking a hotel. I guess that was the actual reason: they had five rooms available when I booked (right before the Pilsner fest), which was certainly a mistake in the system. When I booked my room shortly afterwards all the others were gone. So they certainly just put me under the roof into a small little room instead of the one that I had officially booked. Check you systems and know how to handle them so you can avoid such situations. In the end they always blame the system provider although they just don’t know how to deal with their platform systems correctly.

Perfect for a stopover