I’m appalled by the service I just experienced. I was just hung up on by a woman at reception who refused to give her name and said “I’m ending this conversation now.” because she demanded we pay a fee for changing rooms when the temperature of our first room was unbearable and the air conditioning was not working. Let me make it clear, I was completely willing to pay $10 for a room change (not unreasonable at all, but suspicious as to whether this happens often) and would not be leaving this review until the exchange I just had with this woman. She said I may not speak with a manager and hung up on me. I’m just shocked.