Heritage Hotel Suites and Spa

I had a great short stay at the Heritage Hotel. It's in a nice location, not too far from the main street and the lake. Staff are incredibly nice and accommodating (for example, wifi wasn't working in my room so they switched my room!) The building is a bit old with old decor, but it has its charm! Rooms are clean!

Property was amazing with beautiful outdoor area. Staff couldn’t have been more helpful and accommodating.

We had a great stay with our teenage kids at this Hotel. The hotel has lovely gardens, really interesting architecture and furnishings, the rooms are big, airy and spacious and the kids loved the pool after weeks of Trekking. Breakfast was always delicious and plentiful and the location is excellent, only a few minutes to the lake, restaurants and shops.

Our stay at the Heritage Hotel was a wonderful experience for us. The Heritage is full of charm and history. The hotel is very conveniently located in the centre of Pokhara, but in a quiet street about a minutes walk away from the main street. The staff went out of their way to look after us and did their best to make our stay as comfortable as possible. The breakfast was really good with quite a wide choice, including a full English b/f! And the dining area itself was lovely. Our room had a lovely view of the interior grounds of the hotel, and the room colours were very relaxing. When we had to leave very early on our departure day the staff arranged to have our breakfast neatly packed in convenient take-away containers so we were able to eat it later that morning in comfort when we stopped on our way back to Kathmandu. What great service - totally unexpected but really appreciated! We highly recommend this hotel. And we will definitely stay there again the next time we visit Pokhara.

Few thoughts after a week of stay. The property itself is a quite nice boutique style hotel near the lake. While the staff at the front desk were always super helpful the place is not without issues. The biggest problem is probably the nightclub on the adjacent plot behind the hotel. Most nights of the week the crowd spills out to courtyard so expect decent amount of noise around 4am. Friday was the worst as it went on until 6am. And this was with windows closed. Everyone in our group whose room was on that side of the hotel complained about this. The daily cleaning is so so. One day while my bed was made, the empty water bottles were not replaced, garbage bins were not emptied and no fresh towels were given even though the old ones were wet on a pile on the floor of the bathroom. We only had lunch once at the hotel. After it took 1 hour 15 minutes for a simple lunch order to arrive we decided it's easier to eat outside.

Excellent stay. Beautiful rooms. Delicious food. Great ambiance. Promt service. I will recommend to my friends and travel agents to consider their stay here. Very convenient location having perfect neighbor hood.

Namaste Covid has stopped people travelling for a few years and it is only now starting to return to normal. Many places suffered as a result and the Heritage is doing its best to recover from the shutdowns. The rooms are well appointed and the staff are the friendliest and most welcoming I have come across post Covid. If you are intending to come to Nepal and Pokhara, then you cant go past the Heritage for quality and service, Sanjay and his staff looked after us well and if there was any issue they did their best to sort it out for us. Thank you for making our stay memorable and we wish you every success in rebuilding after covid.