Hotel Sudu Araliya

Hotel Sudu Araliya Reviews

Hotel Sudu Araliya

New town, Polonnaruwa, North Central Province, 51000, Sri LankaView Hotel Details
Hotel Sudu Araliya
Hotel Sudu AraliyaHotel Sudu AraliyaHotel Sudu Araliya
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Hotel Sudu Araliya Guest Reviews

3.8/5
Good
49 review
Verified reviews
Location3.9
Amenities3.7
Service3.8
Cleanliness3.7
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All reviews(49)
Positive reviews(40)
Reviews with photos/video(12)
Negative reviews(7)
Guest User
Deluxe Double Room, 1 Double Bed, Lake View
Stayed in Sep 2024
Couples
1 review
4.5/5
Great
Posted on Nov 20, 2024
I had an excellent stay at Hotel Sudu Araliya in Polonnaruwa! The location is absolutely stunning, offering breathtaking views and a serene ambiance. The highlight of my visit was witnessing the sunset – it was a truly magical experience. The food was delicious, with a great variety to satisfy every palate. The staff provided exceptional customer service, always friendly and attentive to our needs, making the stay even more enjoyable. If you're looking for a peaceful getaway with great views, excellent food, and warm hospitality, Hotel Sudu Araliya is the perfect choice. Highly recommended! 🌅🍽️✨
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Response from Property: We’re really grateful and appreciate you taking the time to share your rating with us.
Mohamed
Deluxe Double Room, 1 Double Bed, Lake View
Stayed in Dec 2024
Couples
8 review
2.0/5
Posted on Dec 28, 2024
The hotel has a beautiful garden with 360 degree view of the Lake, thats the only positive aspect of the hotel, i booked a lake view room but was given a partial view room. The room didn’t have a mini bar, hairdryer not working, there was noshower gels, when requested they told only shampoo is provided, which is very weird. Its a run down hotel and needs a revamp of its amenities to be called a four star hotel. For me this is worth a 3 star hotel. There is no shops or hotels nearby, so plan everything before coming to the hotel
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Guest User
Deluxe Double Room, 1 Double Bed, Lake View
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Mar 25, 2024
This was a great location in Polonnaruwa. We loved all the services provided. The hotel had a great garden and I would say this is one of the best hotel gardens ever experienced in Sri Lanka. I specially thank front office “Hansika” which she was very proactive in helping out, also her wonderful customer service to all of us stayed at the hotel. We also would like to thank “Dilshan” for his services throughout dining. We wish both of these staff very well and hope to come back soon. Also would definitely recommend the place for wonderful stay with fantastic views over Parakrama Samdudraya.
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Response from Property: Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
Tangduierguaiguai
Deluxe Triple Room
Stayed in Jan 2025
Family
13 review
5.0/5
Outstanding
Posted on Jan 23, 2025
The location is excellent, next to the lake, and only a few hundred meters away from the famous stone statue of Parakala Bahu I. Beautiful environment
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milan9527
Deluxe Single Room
Stayed in Feb 2024
Family
24 review
4.7/5
Amazing
Posted on Feb 20, 2024
The room was very clean and the service was good. It was right by the lake and the sunset was beautiful. It's just that it's stingy. It charges more than 7,000 for a 12-year-old child. Although the hotel policy is like this, it doesn't feel very good.
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Response from Property: We are grateful that you took the time out to leave us a review
Guest User
Deluxe Triple Room
Stayed in Jan 2024
Family
16 review
5.0/5
Outstanding
Posted on Jan 23, 2024
Awesome👍It just so happens that we have an anniversary tonight, and the atmosphere in the hotel & restaurant is great
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Response from Property: Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
Guest User
Deluxe Single Room
Stayed in Sep 2023
Solo travelers
5 review
3.2/5
Posted on Oct 1, 2023
It's clean. I got a lake view room. We could see the sparkling lake and sunset from the large windows of our room.
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Response from Property: We are grateful that you took the time out to leave us a review
Guest User
Stayed in Feb 2025
Other
5.0/5
Outstanding
Posted on Feb 8, 2025
Had an amazing experience at Hotel Sudu Araliya with my family. The hotel felt very luxurious upon entry and we were warmly welcomed by the staff with a delicious welcome drink. The staff were extremely kind and considerate, attending to our needs as best possible. They also recommended things to do in the area and helped arrange our means of travel. The reception staff were especially accommodating and hospitable. The hotel room was very clean and comfortable to stay at and we had the most magnificent view of the lake. This was certainly a highlight. The buffet offered a wide variety of Sri Lankan dishes and the staff kept refilling the buffet dishes, ensuring that the food never ran out. The pool facilities were wonderful as well. I would recommend hotel Sudu Araliya to anyone coming to stay in Pollonnaruwa
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Guest User
Stayed in Feb 2025
Family
1.0/5
Posted on Feb 8, 2025
I booked 3 deluxe singles and 1 deluxe double room full board for a group of 5 people. Rooms were dirty. There was water damage throughout the building very clearly evident. The bathroom were a joke. You shower standing in a bathtub. Dangerous and poorly thought out. What happens if a guest slips trying to get in/out of the bathtub before/after a shower? And this is meant to be the deluxe room experience? The room I was staying at (136) didn't have a mirror light. When one of the staff were notified they gave a nonsense excuse. Pool was OK. Food was utterly mediocre. This is meant to be a 4 star hotel and the buffet literally looked like bland pub food but with an even smaller selection. The desert section was miserable I wish i wasn't exaggerating. They had donuts without a filling. So just a thick chunk of dough with chocolate on top. Truly pathetic food. I will never return here and I encourage others reading this to reconsider wasting your money
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Guest User
Stayed in Jan 2025
Travel with friends
5.0/5
Outstanding
Posted on Jan 27, 2025
We had a wonderful stay at Hotel Sudu Araliya! The reception staff, especially Hansika, were incredibly welcoming and helpful throughout my visit. The hotel offers a stunning view of Parakrama Samudraya Lake, and the surrounding nature creates a peaceful and relaxing atmosphere, making it the perfect getaway.
Wanderer27892989733
Stayed in Jul 2024
Family
5.0/5
Outstanding
Posted on Jul 4, 2024
Staff including GM and all the managers went out of the way to make our stay as comfortable as possible. Laundry man-Nishantha is very efficient and helpful Restaurant, bar staff extremely friendly and provide professional individualised care. Thushara restaurant supervisor is very efficient and nice Bar attendant is extremely good.
Response from Property: Dear Guest, Ayubowan! What a lovely review to receive. Thank you for your time and choosing Hotel Sudu Araliya, as your preferred accommodation in Polonnaruwa. Appreciate the recognition given to the team and all we offered to make you comfortable during your stay. While we continue to be at our best, we hope to see you again with us again in near future. Warm Regards Anuradha Gamage General Manager
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Guest User
Stayed in Dec 2024
Other
5.0/5
Outstanding
Posted on Dec 29, 2024
I would like to extend my heartfelt appreciation to Hotel SuduAraliya for delivering an exceptional hospitality experience. A special mention goes to the General Manager, Mr. Roshan, and the Front Office Manager, Mr. Dilan, for their exemplary professionalism and attention to detail. Their leadership ensured that every aspect of our stay was managed flawlessly, from the seamless organization of events to the impeccable service throughout. The culinary offerings were equally outstanding, with every dish prepared to perfection, leaving a lasting impression. Thank you, Hotel SuduAraliya, for setting a gold standard in hospitality!
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Guest User
Stayed in Dec 2024
Other
5.0/5
Outstanding
Posted on Dec 29, 2024
We would like to extend our heartfelt appreciation to the General Manager, Mr. Roshan, and the Front Office Manager, Mr. Dilan, for their exceptional leadership and dedication. Their professionalism and attention to detail were evident throughout our stay, ensuring every aspect of our experience was seamless and enjoyable. The entire hotel staff demonstrated outstanding hospitality, making us feel warmly welcomed and well cared for. A special mention goes to the culinary team, whose delicious and thoughtfully prepared food delighted our taste buds, and the events team, whose meticulous planning and execution made every function truly amazing. Thank you for making our time at the hotel Sudu Araliya unforgettable.
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Guest User
Stayed in Dec 2024
Other
3.0/5
Posted on Dec 17, 2024
Very average, compared their own chain hotel araliya red, this hotel needs much more improvement. Foods are very limited. The breakfast buffet had only fruits as dessert. Chicken curry only had the smallest ever chicken pieces mostly chicken necks n wings , it was same for all the 3 meals. It was a very crowded day, so meals could be better. The chef at the live station disappear after making few items n its almost unavailable. Outdoor balcony of the rooms were not properly cleaned n the door of the room number 135 that we stayed couldn’t be locked, it could be opened even without the room key
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Laura F
Stayed in Jun 2024
Couples
4.0/5
Very Good
Posted on Jun 11, 2024
From the moment of our arrival to the very last moment as we left, the staff at Hotel Sudu Araliya made us feel extra special at every moment they could! Whilst the hotel decor itself is a little dated, the nearby to Polonnaruwa location, beautiful lake setting and the staff service was truly wonderful. Thushara and team are doing a great job!
Response from Property: Dear Guest, Ayubowan!! Thank you so much for taking the time to share your fantastic experience with us. We are absolutely thrilled to hear that you enjoyed the break taking views, delicious food, and excellent service provided by our team during your time with us. We take great pride in delivering exceptional experiences and ensuring that our guests feel pampered and well taken care of. Your kind words about our staff service will be share with our team, as they will be delighted to hear that their efforts made such a positive impact on your experience. While we wish you all the best, we are looking forward to welcoming you back at the Hotel Sudu Araliya Polonnaruwa. Warm Regards General Manager Anuradha Gamage
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