Guest User
September 26, 2024
The only positive aspects of this establishment is that the bed was comfortable and the towels were thick! Upon arrival at a very out of the way resort, 5 miles from Wadebridge down a very narrow road, we were greeted by a receptionist who looked like the leisure receptionist, not a professional well dressed one. He busily looked up our booking ,informed us where breakfast and dinner were and gave us the key along with a sheet of paper. He did not show us to the room! The room was meant to be a superior king room. It was shabby, no bedside lights , no fan in the bathroom, the door to the balcony was very stiff and the balcony had an extraordinary amount of pigeon poo on it and obviously had not been cleaned. Breakfast the next day , was served in A cavernous room with not one table set! You had to fetch your own cutlery. The standard of cooked breakfast was that a a greasy spoon cafe and served in the same way! On returning to our room later that day we discovered that it had not been cleaned at all despite me requesting bed side lamps( one was provided) . Had a I read the piece of paper given , it informed us that unless requested, cleaning would not be undertaken for days of less than 5 . Really !! And then if requested not necessarily done if busy during busy times . This did not apply to us as it was very obviously that we were the only one staying. Apparently the hotel is about to be taken into new ownership next month. They serious need to review their delivery and upgrade the hotel if they want to maintain their current business There