Sunset Resort

We arrived on Monday 29th for a week we are still here, booked on a B&B basis as our grandson is such a picky eater. First night we paid 125 lev for the 3 of us for dinner, which all we had was pizza and chips! Me and my grandson have not been for a breakfast yet, my partner goes though, we are at the snackbar which only consists of pizza, fries, pork burger, my grandson was really hungry , so got a pork burger and I was charged 8 lev, I'm furious as we are not eating any breakfast, oh and if he wanted fries it was extra, I've actually seen people throw more away, I would have thought they would have let a 13 Yr old boy have a burger!! Other than that, hotel is huge like 6 altogether, room is very basic but cleaned every day ( in a fashion)! We found a lovely little bar/restaurant turn left past the supermarket left again, we will be eating there during the rest of our stay, really reasonably priced and food is very good, not much else around unless you like walking Sunny beach has gone right downhill since the last time we were here, it's such a dirty place now, but bus stop is outside the hotel it's 4 lev each and it's OK to go and do some shopping! Still quite cheap on that aspect I don't think I'll come back to this hotel, it is nice but too out the way with a fussy 13 year old

We travelled as a family of 5, myself, husband and 3 teenagers ranging 14-17. We did have a good time, spent quality time with our kids but it could have been so much better. The good - Fantastic facilities, the 3 bed apar**ent was huge, clean and had everything we needed. Maid service excellent. - Pools large, clean (most of the time), great bar service by the pool, sunbeds available no matter what time you arrived, water polo twice a day and other games hosted by the entertainments team. - Waterpark, amazing, not too busy, clean, lots of variety, a truly fabulous attraction. - Restaurants ok most of the time but after 4 days you will want something different. - Pomorie is a hidden gem if you walk far enough to reach the end and don’t give up half way and end up in the quiet area before it. It has great restaurants, bars, shops and other attractions. - The staff work really hard and are very helpful and friendly. The bad - As other reviewers have said, there is literally nothing to do after 10pm. The lighting dims, there is no music anywhere and everything stops. We arrived on our first night at 10:30 and went to have a drink, there was no one about, I asked the staff where the people were and they said, in bed! - We had 3 teenagers with us but they were bored in the evenings, they are used to meeting lots of others at a resort like this but there is nothing for them unless you want to pay for bowling. They tried the pool tables but they were impossible to get on as they were hired out by the hour and once booked that was that. - The pool sides or beds are not cleaned at night, they put everything back together but don’t clean up spillages and the beds are dirty. The first thing I did was get pool water to get rid of the stickiness on the floors when settling down in the morning. - Beach bar not all inclusive, this actually looks like the most fun bar with some music and a**osphere but no one went as once you have paid for all inclusive you don’t want to pay again. - Only 2 a la carte restaurants open, the popular Italian that people love was closed & the nightclub was also shut. The ugly - We all had a sickness bug which may or may not have been food poisoning, this kind of ruined the first 5 days as we went down one at a time. Day 1 my daughter, day 2 me and I couldn’t leave the room for 36 hours, day 3 my son, and then the other 2 in our party days 4&5. I spoke to other families who had also been very sick during the same time. Reception said it was a normal sickness bug that does the rounds in Bulgaria every summer, I have been to Bulgaria in the summer before and not had this. They shut the restaurant for re-organisation one day soon after we all reported our sickness! All in all, we made the most of it, met some lovely people, enjoyed pool time, the waterpark and played a lot of cards past 10pm. I would urge management to do the following; - Open up all facilities and allow all inclusive for those who paid all inclusive.

The reception staff rude and not very helpful, always with an attitude Food disappoin**ent, not much choice, very poor quality products used , breakfast foods overcooked for lunch Only one pool out of 4 was open and it was very dirty, Advertising 5 restaurants and only one was opened Animation team great guys but only 2 of them there was nothing for he adults in the evening Bar drinks were ok , but loads of improvement needed in staff Rooms nice and clean , change bedding every 2 days But didn’t replace used shampoo and shower gel since arrival. The was no activities for the kids at all , as in pictures , no kids room no kids pool , Aqua park was closed No beds on the beach, even though it says beach hotel on the website Hotel is beautiful and has loads of potential, but management and reception staff brings it all down . Wouldn’t go back or recommend to anyone.

Our stay at the Sunset Resort was a mixed bag. Our 3 bedroom apar**ent was spacious clean with a beautiful sea view. Maid service daily. Although our apar**ent had a washing machine it would not work. Reception were unhelpful saying it was up to the owners to fix it. As we booked through jet2 we were unaware that the hotel let out apar**ents owned privately. Reception on the whole let this place down. Not very helpful and certainly not welcoming. As they are your first experience of the hotel this is a real negative and cannot be attributed to the Bulgarian way of dealing with people. Other staff were nice. The hotel has lots of facilities- pools slides etc but I would agree with others that some maintenance is needed. This place has a 5 star appearance but below the surface there are let downs. The food was varied. Always something to eat but it was mostly tepid which is not good. The hot plates in the buffet were never hot so food got cold quickly. The desserts were lovely. All inclusive drinks were OK. The bar upstairs where you pay for drinks was worth it. Lovely terrace to sit and drinks were much better. The bar staff were friendly too. The kids club staff deserve mention. Really nice to the children. Entertainment at night was mixed. Not much a**osphere. The water park was good especially as it was part of the all inclusive deal but again it looked tired. We enjoyed our stay especially as it was not busy at the resort . This place could be fabulous but attention is needed . Jet2 should really be looking at the issues here. Probably wouldn't go back without major improvements which is a shame because the apar**ents themselves are great.

As many has said before. This hotel has so much potential if only time and effort was invested. Customer service The animation team are fantastic and work very long hours either running the day clubs organising adult games around the pools, the kids disco at night or the evenings entertainment. The bar staff are hit and miss some are friendly and enjoy their job the others shouldn't be in this industry if they don't like serving people. There was one girl who touched when placing a order for 4 drinks (2 of them were soft drinks). The reception staff were very direct and not particularly helpful. We initially requested two rooms next to each other initially at the time of booking and again a couple of months before our holiday via email which we got an agreed email. When we asked about this we got blank looks and no offer to rectify the problem. It resulted in constant visits to the reception to see if the situation changed throughout our stay. Also initially our room had a view of the front of the hotel where you can see waste land and a car wash and a convenience store. Eventually when we got our move we had a the sea view but the rooms sizes greatly differed. In terms of the actual room sizing. They are great for a family of 4, although the balcony offers two chairs, and the kitchen glassware is for 2 as well. The bedroom are good sizes and beds are comfortable. Food - as many has suggested, the buffet restaurants contents are very repetitive. Lots of beige food hardly any vegetables. We tended to visit the restaurant near the main pool for lunch and then main restaurant for dinner. We did eat in the seafood restaurant and the Asian restaurant and both were much nicer with better quality wine (I could be wrong on this). We did celebrate a birthday during our holiday which we had in the asian restaurant and they went above and beyond which was really special.

Pools needed a clean out, food was average but OK, reception staff were rude, apart from one young man who was pleasant and helpful. Entertainers were very young, nice people but the night time entertainment wasn't up to much, the old guy playing the piano and singing every night was our highlight of the night. Outside dining room was nice but when you're trying to eat your dinner and people are sat smoking around you, it's extremely rude. This area was fenced off as part of the dining room due to there being not enough tables inside. This needs changing to no smoking, enough places to smoke without this! Waterpark was good fun, also a bit run down and needed a good clean but worth a visit. Bus stop outside the hotel, you can take the bus to Nessebar, well worth a visit. Shops down the street from the hotel-not a lot to see other than souvenirs. Church at the end of the street pretty, old and worth a visit.