Guest User
May 22, 2024
Awful experience. Dirty facilities and bad customer service. 1) I booked because of an offer they launched for the month of May. They charged me more than what it was and did not comply with the offer's features. They refused to refund the excess charges. 2) The lobby's carpet was dirty all throughout our stay. 3) We sat in the cafe for lunch and after 10 minutes without anyone coming to the table (although they saw us sit down) we had to go somewhere else. 4) The a/c in the room stopped working, I called the front desk for them to send someone to fix it. Nobody ever came. We were hot for over an hour until the air miraculously cooled down again. 5) The bathtub was dirty and its door did not close properly. 6) There were USED toilet papers under the bed. 7) The iron was damaged and dirty. I could not adjust its temperature because the button was broken. It ruined my shirt upon contact. Obviously, they didn't care or do anything when I went to the front desk to report what happened. 8) I tried to contact management on 3 occasions to resolve all this without leaving a bad review and they completely ignored me. Not only do they lack professionalism, they don't care about the reputation of the brand.