Ponsonby Manor Guest House

Very nice and clean and very well sited

This is a lovely B&B with a delightful garden and a nice big kitchen. The owner came by in the morning to say hello and check if we were all set. I highly recommend Ponsonby Manor!!

A gem in the middle of Ponsonby. I loved the old manor house. The grounds were impeccable with beautiful gardens and numerous spots to sit and relax in the back gardens. Our room was well equipped with excellent bedding. Parking is a challenge so plan accordingly.

Lovely host and comfy bedding.

Lovely place in a great location. Staff were so helpful and friendly. We will be back for sure.

Beautiful Classic home in Ponsonby. It has a real country cottage vibe to it and it's far enough away from the hustle n bustle of Auckland. So many shops nearby and situated in the perfect spot. Beautiful outdoor area fully furnished. Shared kitchen that's spotless. Very kind lovely owners ! Housekeeping was lovely when I requested more towels.

We arrived at Ponsonby Manor at around 2pm , we rung the bell on the front door but no answer, as the door was open we went in to the hall entrance, again no one was around to meet us, we waited a while but no one appeared, then we heard someone hoovering upstairs, i shouted hello but still no answer, i decided to go upstairs and try and speak to the person hoovering, when i spoke to the lady hoovering in the room she asked who i was and i told her i had a room booked here, the lady was a cleaner and said, oh you must be in the Penthouse Verandah Room, she then showed me to our room, i was shocked when we entered the room, it was the smallest room i had ever stayed in and you could just about walk around the bed, no space for our two large suitcases and bags, the room opened out to a small verandah with a nice view to the Sky Tower, the only good thing about the room, however, this was hardly a Penthouse, more like a Dolls House it was so small. The bathroom was also extremely small and you could hardly move around in there, the sink , toilet and shower were all on top of each other, ridiculous. The lady/cleaner told me the wifi password then disappeared, no other information at all. I checked the drawers in the room to see if there was any information about the property and local area, buses, restaurants etc but there was nothing ? Very poor in my opinion. Another thing that really annoyed me before we arrived was that I had received a pending charge of £607 on my bank account payable to Hy Holdings Limited, I had no idea what this charge was for and that it was a scam until it was fully deducted out of my account three days before my arrival and then changed names payable to Ponsonby Manor, I was so annoyed how this transaction took place without any prior notification this was going to happen, on the terms and conditions of payment for Ponsonby Manor, it states you will be charged in full if cancelled 5 days before arrival or a no show ??????? WELL, we shouldnt have been charged for our entire stay until arrival, very poor communication indeed. And who is HY HOLDINGS LIMITED ???? Confusing and misleading !! The next day i waited for the owner to arrive to speak to her, My wife and I told her about the misleading way that we were charged three days before arrival and to a random name that didnt correspond to Ponsonby Manor, the lady owner was not apologetic at all and didnt give us any explanation on the way we had been wrongly charged before arrival and to a random company name. Just made pathetic excuses about being short staffed and she doesnt have time, We also told her about our arrival with no one to meet us and no information in the room, again just poor excuses from her with no appology . To top it all off the following day we over heard the Lady owner talking to a workman in her garden , she was talking about us and was very rude about our the complaint we had made to her, little did she know we could hear her talking below our V

Superb place to stay Great location Clean and charming Home from home The bed was very comfortable doors opened up to a beautiful garden. Great communication from the owners. I was very close to restaurants and bars. It was very reasonably priced as well. I would definitely stay here again.

Beautiful old manor right in the heart of ponsomby. Free parking right outside from 6pm