Guest Reviews on Pontianak Kota Hotels

7.3
Excellent Community Rating
Real & verified guest reviews from around the world
G

GB Guest User

Traveling with friends
Borneo Hotel ★★★
"You said: Booked for 5 nights. First night's is a disasster. Room 605 Air-conditioning is not cold. I complained to front desk and request for room change instead the they sent a technician to look at the Ac and told me its fixed. The Air remain hot and givng a lot of noise. Apparently the ac icing and when the ice break it gave cracking sound and disrupt my sleep. During our sleep we felt itchy and to our surprised we found Ticked on the bed! I took a picture and showed the front desk. And this time I asked for room changed. WE request for complimentary upgrade for the inconvenience cause but our request not entertain. They just offer same room without showing regrretness. Since i already paid for the restof the day I didn't pursue further. Please check grammar and clarity ChatGPT said: Here is a clear, professional, and firm revised version with improved grammar and flow, suitable for a complaint or review: We booked a five-night stay, but the first night was a disaster. The air-conditioning was not cold, so I complained to the front desk and requested a room change. Instead, they sent a technician who claimed the air-conditioning had been fixed. However, the room remained hot and the unit was very noisy. It appeared that the air-conditioner was icing up, and when the ice broke, it produced loud cracking sounds that disrupted our sleep. During the night, we also experienced severe itchiness. To our shock, we found a tick on the bed. I took a photo and showed it to the front desk. At that point, I again requested a room change. Due to the inconvenience and poor experience, we requested a complimentary room upgrade. However, our request was not entertained. The staff simply offered another room of the same category and showed no sense of regret or apology. Since we had already paid for the remaining nights, we did not pursue the matter further."
★★★★★
2025-12-18
G

Guest User

Solo traveler
Golden Tulip Pontianak ★★★★
"Will avoid this hotel in future visits to this town. Too much a walk to downtown with poor sidewalks and crossings. Front desk denied my third night (prepaid breakfast/room) to be used on second night as had to leave early. Emphasize 'prepaid'. Completed review form in the room, Front desk manager emailed with apologies. The front desk lady should either be fired or went thru further customer service training and courtesy. Room circuit breaker tripped burning phone charger, and the outlet extender. Electrician came quickly tho to reset breakers. Room was very basic yet so called 'superior' room."
★★★★★
2026-02-24
w

ID wini dhe phoo

Couple
G-Hotel Pontianak ★★★
"The only facility lacking is a water heater. The rest is all really okay"
★★★★★
2025-01-11
A

MY Anonymous User

Business traveler
Grand Mahkota Hotel Pontianak ★★★★
"Clean room, good location, food is also delicious and service from staff is very cooperative. For business trip, it is very suitable for discussion with clients."
★★★★★
2025-01-03

Pontianak Kota Travel Information

Power Plug & Voltage

230V/Type C/F

💵

Exchange Rate

IDR

💳

Local Payment

Cash/Cards/QRIS/GoPay

📱

Connectivity

Telkomsel/Indosat/XL

More Information About Pontianak Kota Hotels

Key Info

Details

Number of reviews

415

Total properties

8

Weekday Avg. Price

CAD 55

Weekend Avg. Price

CAD 56

Trending hotel

Borneo Hotel

FAQs About Hotels in Pontianak Kota

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