Hotel Walther

We really enjoyed our recent stay at the hotel Walther. We were made to feel welcome right away and given a room in line with the preferences we expressed. All staff seemed really friendly, helpful and well-trained. Our room was lovely and had a balcony overlooking Pontresina and the mountains beyond. The hotel is really well placed to reach all the nearby attractions and the bus stop is right outside the entrance. What we particularly enjoyed was the meals included in our half board package. We have stayed in many 5 star hotels including the Ritz in London and St Regis Bora Bora and the food was so exquisite in the Grand restaurant at hotel Walther that we felt it was on par with the best restaurants we have had the pleasure to sample. I would thoroughly recommend taking the half board package, and not bothering with the other restaurants for dinner. I would however, suggest having lunch or an afternoon snack at Gondolezza, as it is a unique experience having delicious fondue in an old Cable Car gondola. Our 8-year-old son really enjoyed playing in the kids' room and would leave our table as soon as he had finished his main course. This allowed him to have fun with other kids and for us to have some time to enjoy the rest of our meal as a couple. However, my one criticism would be that it would be great if there was some supervision in the playroom as some of the behaviour in there was unruly, i.e. children jumping on top of one another and throwing balls from the ball pit around. Nonetheless our son enjoyed the experience and we were all very sad to leave this magnificent hotel.

As Mrs. Walther was trying to figure out what to do, the assistant manager and the elder lady at the front desk were rude and condescending to me. All I did was ask a question and I got rude comments and answers back. I did not ask for anything for free but got treated like I wanted something for free. I just wanted what I paid for and my reservations for my honeymoon that I made. I am a restaurant owner and I would NEVER treat ANYONE the way your staff treated me. My staff would be fired in heart beat for the way they interacted with me. No questions asked. Especially if it was someone’s special day on Valentine’s Day/honeymoon. Mrs. Walther, you said you responded to Mark from *******, but I don’t have any emails as I stated. I never asked for anyone to cancel my reservations. I traveled 6 hrs by train and bus. Left my other reservation to come to your hotel and enjoy my honeymoon with my wife. I confirmed with your staff working at 11:30pm-12am that my reservations were ready before getting up and coming to you. May you please tell me why I am being charged for my reservation if you already canceled it? Can you show me the email that you guys responded canceling my room? Can you tell me why I was treated like dirt/trash for asking a simple question by your two staff members? Can you tell me why when I called to confirm my honeymoon, no notes were taken by your staff? Nothing is making sense to me. I really wanted to enjoy my stay but now my whole honeymoon is ruined for nothing. On top of it, you are charging me for a room you already canceled. Looking forward to your response and hopefully a proof of you canceling my hotel because I don’t see it, but you guys claimed it was sent! I will make sure to let the world know how you treat people coming into your hotel for their special occasions.

Simply wonderful in every way.

Hotel Walther is extraordinary, the host is very attentive to her guests, with personalised service. Swimming in the pool before breakfast, finished with a spa provided a perfect start to the day. The styling is superb. We thoroughly enjoyed our stay. Deborah & Maxine