Courtyard Savannah Airport

This is our 2nd time staying at this Courtyard Marriott. It’s in a great location, close to the interstate, airport, and restaurants. I would recommend this hotel, but the quality has decreased slightly since our last visit a year ago. The room was clean, the beds were comfortable, and the AC worked. However, the towels need replacing. They were all white but mismatched and threadbare. The rug towel was so worn out that you could see the floor through it. The towels were washed in a strong-scented laundry detergent, which is a huge negative for those of us with allergies. Despite the towels, I would still recommend this hotel and would probably stay here again and hope we get better towels next time.

Employees were very friendly, room was clean, air conditioning worked well and the beds were super comfortable. Only issues I noticed was more of a craftsmanship in the bathroom with a couple of loose tiles in the bathroom and caulking. Not sure who caulked around the tub but they need to recalibrate their slingshot. Again, this really isn’t the hotel’s fault and wasn’t an issue for us. Would have been nice to have had a pool on-site for the kids but I knew they didn’t have one when I booked the hotel.

Ok. Long wait for shuttle

Great Beds ,,modern decor, proximity to airport, difficult to find and traffic horrific in the area as it sits in a super duper ridiculously large mall complex.

Very clean and super kind customer service. Location by the Tanger Outlet was a plus. There were a lot of different restaurants in the immediate area. The traffic around the hotel was bad. The outside area was very well kept. Customer service response time was immediate with a helping attitude. Thanks for a great experience.

Great place to stay . Lots of dining options and shopping near by !

I booked my stay at this location in the past and have had great experiences in the past. This stay was far different in room 406. It started great when I was greeted upon checkin and was given my room without any issues. I thought I had my housekeeping scheduled for my stay since I would be there for about a week. The room was clean and just as I expected from stays in the past. It is walking distance to a nearby grocery store and driving distance to some popular restaurants. As much as I hate to say this, this stay ended bad. I inquired about the missed make up room for my stay as I was in the room for over 3 days, and was told I did not have that option. No fix. I went back to my room, and realized I needed some refills on the basic supplies. I tried to call on my room phone, and realized the phone was not working. I had to call the front desk using my cell phone and asked if I could have some of the items brought to me. I was told to come down if I wanted to get these supplies. I only called because I've already went up to the room, back down to the room, and back up after. When I asked at the front the frond desk agent said, "this is not a full service hotel." There are other things that could have been said, but in the end this soured the relationship I tried to build by staying here the past few visits to the Pooler/Savannah area. I was able to talk to a different person right at checkout since the front desk agent wasn't receptive. Brian was pleasant and offered an apology. I was surprised he even asked how my stay was at check out, which was nice. He took the note of the situation and said he may have an idea of who the individual employee was. Would I stay here again? Probably not likely, but Brian did increase the chances of returning. Maybe I will take the front desk employee's advice and find a different hotel that offers better customer service. The tone was set when the one employee said to come down and get it with no explanation and stating that excuse of the hotel is not a full service hotel. I understand I'm not getting room service, bell service, or anything like that. At least provide a better reason rather than stating that, so guests can understand why. What Brian did was what I would do for my customers; his customer service technique was textbook great. If guests are to take their garbage out of the room, can the rooms have a trash bag to use? If no service for stays lasting almost a week are not provided unless it's in the system, providing a trash bag would be helpful. The laundry bag is in there, so a trash bag can easily be added.

Great place for road trip stopover

The rooms are pretty, the hot water gets very hot, the bed is comfy, the towels are nice and thick, and multiple eateries and grocery stores are within in walking distance, and the staff is nice. I only wish they had free breakfast. Other than that, it checks off all my basic needs.