THE OPUS WESTCHESTER, AUTOGRAPH COLLECTION

I went here for a luxury rest and relaxation. The front desk staff both on check in and check out were not great. The in room dining staff were the absolute best. I had an issue at check in but was able to get it corrected. The front desk clerk had a look on his face that told me he had enough and his tone was worse than that. He sounded judgemental and critical instead of helpful. I checked out on the app but wanted to double check as I was leaving to get in my Uber. The front desk clerk barely had time to look at me. She didn't thank me for staying. She didn't wish me a good day. She was more interested in the conversation an elderly couple was having with another desk clerk. And as mentioned in other reviews, no robes, slippers or other luxury items. However, the room was clean and housekeeping and in room dining was wonderful.

Thanks again for the accommodations at the Opus Westchester! The staff, room and bar was amazing and one of the best that I've been in over my last thirty (30) yrs of actively traveling especially in Westchester County. Additionally, the room has a view of Main Street & mamaroneck which brings me great memories of working at the now closed Macy’s across the street in the 90s! Thanks for such a great initial experience and highly recommend this hotel to friends for future stays.

Not sure why Marriott changed it to an Opus from a Ritz, and even if you did, why would you want to downgrade from established standards? As other reviewers have noted, no plush slippers, towels, robes, or nice toiletries. They give you a small oblong ice bucket that barely fits a bottle in it. When you go downstairs to ask for something bigger, they give you a paper ice bucket. On the plus side, the staff are very gracious, Vanessa ordered us 2 complimentary desserts for my twins' birthday.

Spacious and modern. Very clean and peaceful.

I reserved one room on March 10th for my bf's bd and two rooms on the 16th for my daughter's bday. The hotel staff both times were super helpful and friendly. Valet was pricey but good service. Rooms were spectacular and clean. I have zero complaints.

CONS: Let me commence with: This is NOT a five star hotel. I have stayed in a few “autographs..” and by far this was the closest to a RedRoofInn. If you want an exquisite Autograph hotel, their Miami location, lavish and luxurious. This hotel is very dank and dark. I called down for breakfast to in room dining. Small coffee, cream and sugar •We don’t have cream only milk. 2 Soda Waters please •We don’t have this soda water, only sprite and Pepsi. Smoked salmon •We are out of salmon. (Like the breakfast salmon and bagel, you’re out of..) yes we were just told. I ordered DoorDash. They (a 5star hotel) do not bring to your room. No problem. I walked straight down to the lobby in my robe and thanked them for keeping it there for me. They pitch, I hit. It is 0830 in the morning. This is clearly NOT associated with the same caliber of customer service one receives when staying at the Ritz Carlton. Severely unimpressed. Added: You might want to review your hiring practices. After reading other reviews, it would seem some Opus employees do not share the companies vision of excellent customer service and instead are sabotaging their employer by any means necessary. You are in the hospitality industry. That means far more than providing a bed and a roof. Employees in the hospitality industry should keep one thing front and center: guests are not here for their comfort. The establishment as a whole is here for guests comfort. I thought they didn’t have maid service until I realized the “privacy” button on the wall had been pressed. (Not by me, I didn’t even know it was there.) So are you leaving rooms and guests unchecked out of sheer laziness? Please do not patronize further with one of your scripted rebuttals, Ms. Andrew’s. Read the issues. Fix the issues. That is all. PROS: Javi in Valet, spectacular. Annie and Linda in the Spa, phenomenal.

Booked the wrong date accidentally and they wouldnt even let me change or upgrade it for my wedding night

I am currently here with my family celebrating my sons birthday and Vanessa was absolutely amazing. We stayed over 2 nights under 2 different reservations and initially were told the 2nd night would be in an upgraded room, we arrived a little early for the 2nd night but Vanessa was quick at giving us alternatives and ensuring she took take of us for the inconvenience. The rooms are extremely well kept and beds are really comfortable. Would stay here again in a heartbeat

Beautiful spa, great room, quiet, easy valet parking, very close to some excellent restaurants. The pool is lovely, temperature both in and out could be a little warmer.