Guest User
August 13, 2021
I don’t even know where to start. We came to Port Clinton for a weekend visit. After an 8 hour drive we checked in to the Island House to find: Crumbs on the floor Crumbs on the table, - looked like we interrupted someone snack time What looked like a LARGE PEE STAIN on the sheets!! Many items and fixtures coated with dust Dirty coffee maker and refrigerator Oh, and there was an entire bar of soap in the toilet…. On a positive note, the staff responded immediately with apologies and quick action from the front desk and cleaning staff and a discount on the room. We would have preferred a clean, comfortable room. When asked to switch our room, so we didn’t have to wait, we were told nothing was available?, even though other guests had not checked in for the night yet. this is the second time in 5 years we visited this place and had similar experience, we will not give it a third try.