Island Way Villa

My experience here was extremely poor from a service perspective. My wife and I arrived, at 11pm, to a massive party with very drunk individuals who refused to stop. The got very aggressive and confrontational. We tried to wait and see if they would stop at midnight but they did not. There was no staff on-site to assist. When I eventually got hold of the owner, at between 1am and 2am, she did not assist with the situation as she lived too far away. The music eventually stopped at between 3.30am and 4am. This was a horrible experience.

As a family we travel extensively. This establishment has a lot to improve. While the view is pretty and the beds we’re comfortable attention to detail is lacking. Simple things: Arrival greeting was rude with no offer of help given a crazy staircase to climb The swimming pool was dirty and then she tells my husband he can clean it ?! The walls were dirty in the bedroom right next to the bed If you have 4 guests - basic math you put 4 cups, 4 waters etc On the following day we had thought our booking was Bed and Breakfast- we were waiting for breakfast and the lady says “No your booking does not include breakfast !” Not even polite apology and asking if she can help for a fee ? I mean really ?!?! No ways would this be a 4 or 5 star - I would rate it a 2 or 3 star

My room and bathroom was lovely and the view was incredible. The room was serviced daily with clean dry towels provided and the coffee supply topped up. Mandi and Elizabeth were friendly and very helpful, especially with my early check-in requests as well as managing my request to stay an extra day. The staff left quite early, but this did not bother me. I felt safe and secure even when in the house on my own. The Wi-Fi is not fantastic and is erratic, so not recommended if you need to stay connected.

I do not usually post bad reviews. This experience and the scathing emails received from the owner made me decide to warn other travelers. I arrived at a dirty room. The box covers were severely stained, the footstool was even stained worse with long black hair on it. Even the armchairs had stains on them. The glasses were dirty and the staff member got upset with me when I asked her if she could please swap them out for clean glasses and take away the ashtray full of cigarettes. The shower did not have toietries allthough the website states that it has. It had handwash in the shower which the owner told me is the toiletries- although the bottle read handwash. Luckily I always travel with my own toiletries. It took me an hour to get the room cleaned. I then phoned the owner who gave me an earful of how I did not use true caller, that she is too far away to oversee her staff and it's out of her hands. The next morning the owner messaged me to tell me that the girl making breakfast is running late because she was being attacked. I received a short answer back asking if the girl was okay. When asking the girl about the attack she first did not know what I was talking about, and then told me it happend a while ago. Further more I received a nasty email from the owner saying that I made her staff cry after shouting at them - a severe lie, I did not even raise my voice once towards the staff member and she had so much attitude. She went on to say that it was an inconvenience that I updated the room from a single person to a couple sharing. She then further accused me of not paying after I already paid more than 2 thirds and continuously asked her to email me the outstanding feed. I tried to settle the account by card the next day (yesterday) but the staff did not know how to work the card machine due to a lack of training. I then phoned the owner and she told me she will email me the invoice and right after she accused me of not paying and that I was having an off day and that it is the only reason I could possibly have to complain. Honestly, the view is great, but there are better views in PE, in better areas at a fraction of the cost and without the drama.

Mandy was very friendly and helpful and the house overall is impressive however there was no hot water in the evening and morning, the staff came in and showed someone the room while we were asleep in it in the morning, the Wi-Fi did not work and the jacuzzi was green and an eyesore.

This is the place to stay for business or leisure. We arrived late but they went out of their way for us to do a late check-in. The rooms,the service and breakfast are tops. We will definitely return.