Mercure Centro Port Macquarie

The door wouldn't open after 9pm. I called for a long time before they opened the door. As soon as I entered the door and opened the closet, the clothes and underwear of the previous tenant were still in the closet. It was really a bit outrageous. There was also a musty smell! The hygiene was really bad! The experience was very bad...

Average domestic budget hotel level

The hotel is clean, but the water in the bathroom faucet is really small. This hotel needs to be improved. It is not far from shopping malls and supermarkets.

The first negative review of a hotel in my life was given to this Mercure. My husband and I arrived at the door of the hotel at 11:30 pm. The door was locked and no one was at the front desk. Even when we called the customer service, they didn’t come. They only asked us to report on the phone. I gave them my credit card information for the deposit because I was worried about whether the credit card information could be used for personal check-in. The customer service said no, and said that you can think about it and call back to report your card number if you want to stay. Ctrip helped us communicate many times in the follow-up. The hotel was very tough and refused to cancel the room and did not give other deposit options. I was speechless.

The location of the hotel is very good, across a shopping mall is the beautiful seaside. The room I was given was facing the street, so I couldn't sleep at night. The facilities are a bit old, and the decoration has a history of more than ten years, and the area is not particularly large. It's great to have a balcony, although there is an outdoor air conditioner on the balcony.