Best Western Resort Hotel Conference Center

Location is great you wont have any distrubancws, its in a pleasant place, the staff are very helpdul, room was especially clean, absolutely great value, and plenty of amenities if you need them.

SUMMARY: Portage REALLY needs one good hotel. By all accounts this used to be it, but lack of investment over many years has taken it nearly to the breaking point. Hopefully management can get their act together and restore it to its rightful position as the best hotel in Portage. THE GOOD: The building has good bones. The exterior looks good. Our suite was large and had 3 sinks, which is nice but a little odd given how close together they are. The elevators work well. The wifi worked well. The location and parking are good. Breakfast was adequate, typical of hotels in this class. The housekeeping staff are doing their jobs well, our room was clean (with one exception, see later). The TV in the living room was newish, with modern technology including the ability to cast video from a smartphone or computer. This is always appreciated. THE BAD: Many, many maintenance items have been ignored for years. The first thing we noticed was a very large area of peeling paint in the bathroom. It appears that in a previous remodel they painted over a couple layers of wallpaper. This can work, but not if moisture gets in the wall. The wall around the shower, next to the peeling paint, has multiple gaps and holes that should have been caulked a long time ago. I suspect this is what caused the paint to fail. The bathroom fan isn’t sufficient to keep the room from filling with steam during a shower, possibly a ventilation grille in one of the doors would fix that. There are lots of spots around windows and in the corners of the room where paint has failed. We rented what was described as a Jacuzzi suite. The controls on the Jacuzzi are broken. My impression from other reviews is that they are ALL broken but they continue to advertise Jacuzzi suites. We thought we might just use it as a tub but when we filled it with water there was hair and debris floating in it so we passed on that. The ventilation fan over the Jacuzzi is starting to fall out of the ceiling. There were holes in the curtains. The bed looked OK on an initial glance but sagged under our weight and we are not heavy people. The tag on the mattress revealed it was manufactured in 2010, so it was 15 years old. This is about twice the normal replacement age for hotel mattresses. The furniture was worn out. The door to the fitness center was propped open, possibly for airflow. Maybe because of that many of the dumbbells were missing. They had a nice set from 5-50 lb, but all the dumbbells between 10-35 lb - the most useful ones - were missing. Both treadmills were broken. The one on the right displayed an error message. The one on the left started up fine but would pause every few minutes for no apparent reason, without touching any controls. THE UGLY: This was a huge red flag to me. When I reported the issues with the fitness center at the front desk the response was that they weren’t aware of the problems because they had not seen them in any reviews. Am I to understand that routine physical ins

This hotel felt clean the minute we walked in. Even the elevator was spotless. Breakfast was very good and lots of choices. Would recommend

Breakfast was fine, the staff was very polite, the room was clean but the Jacuzzi tub is the reason we booked our room but it wasn't working.

There is not hot tub we where looking forward to some relaxing in a hot tub only down fall to the property

Our room was spacious, but could use updating. Kids enjoyed pool. It looks like some renovation to that area is coming. Breakfast had good options. The room was so warm, even when set at 64. Staff members were helpful and friendly.

Are stay was fine (a little better than fine). An odd thing about this hotel is they don't like to rent to locals. We were allowed to stay because of home remodel.

Great breakfast,clean and quiet building that was very convenient for skiiing at Cascade MTN.

Clean rooms, good, full breakfasts. Cons: Dirty pool, no shower in the spa area. Regular water not available after the cafe closes.