We’ve just returned from a week at Tivoli, Alvor, the weather has been amazing, we didn’t see a cloud all week, unfortunately the hotel really didn’t meet our expectations. There are so many areas across the hotel that could be improved, that really would have changed our experience. Firstly the pool areas, there aren’t enough sunbeds for guests. The sunbeds they do have are all pushed together, with no space between you and the next family. Getting a sunbed was also another issue, people were out reserving sunbeds first thing and we saw towels out all day without anyone return. Due to the number of guests in the hotel, on occasions towels had ran out by early afternoon. It’s not something we really expected from a 5* hotel. It’s been mentioned in other reviews, but expect to queue, I understand it’s August, but there clearly weren’t enough staff to cope with the number of guests. We queued for drinks, breakfast, lunch, dinner, booking restaurants, the BBQ…the list goes on. They often ran out of cutlery, glasses and plates. We did really feel for the staff, who were obviously under pressure, but I would say while we came across some lovely friendly staff members, we also encountered lots of staff who were unhelpful and quite rude. The food was average, pretty hit and miss, it did get quite repetitive. The Mexican night was our favourite, but only one chef serving the amount of guests, We did really love the train to Alvor and the beach was amazing. The room was cleaned daily, but was quite small for the 4 of us. For the price we paid for the holiday, we were really disappointed.
Very Good
108 Reviews