Kimpton Riverplace Hotel

We went to this hotel thinking it was going to be a botique 5 star experience. It was far from that. Felt more like a Hilton Garden Inn. Except for the doorman/bell-service people, almost everyone else has a highly ambivalent attitude towards service. They aren't rude but just have no life, don't seem to enjoy being at work, never went the extra mile to do anything or answer a question. That's why I say Hilton Garden inn because often in those hotels, there are hardly any staff, they are likely all getting paid minimum wage and hardly look at the job as anything but a bridge to get somewhere better. But at an HGI, you know that coming in. I mean for a $100/night what can you expect. They only have one restaurant for such a high end hotel. And the service there really depends on who serves you. Once, I waited about 7 minutes to be seated while everyone was running around and a few of the staff were talking to each other ignoring us. Another irritating thing is that in the morning, you're supposed to use the rear entrance whereas in the evening, you're supposed to use the front entrance. The gym is very basic and doesn't have much equipment -- is very small (feels like a Courtyard Inn). They charge an amenity fee which I just can't understand. It's supposed to be for coffee (which admittedly was pretty good) and for drinks at 5 pm. They serve very cheap $7-12 wine in small water glasses. You also can't help yourself. They probably give you about 3 ounces so you have to keep going back to refill. I don't mind an amenity fee but please provide some decent amenities. One more thing that I notice which was quite odd. There didn't seem to be anyone over 30-35 years of age except the Bellmen. It was wierd -- felt like everyone there hadn't worked at a hotel longer than a year at most. I would have expected some senior hotel staff at around to impart some stature and gravitas and provide guidance to the junior crowd. One big step would be to have a more gregarious front desk person that at least warmly welcome you. So, in summary, it wasn't that anything was overly bad -- but it just did not meet expectations for a high end hotel. Like I said, think HGI and you won't be dissappointed.

This beautiful hotel was my saving grace after the airline lost my luggage, and my flight was delayed by four hours, causing me to miss my connection. I had to make an unexpected overnight stay in Portland and chose this hotel to try to relax after a long day. I arrived around midnight. The hotel front desk agent was absolutely amazing—she upgraded me with minimal cost to a room with a nice soaking bathtub so I could have a hot bath. My only regret is that I didn't get to stay longer. 10/10 recommend.

After a long international flight, Isabel greeted me with a warm smile and made check in a breeze. Since I needed to crash for a while, she kindly allocated a room that met my requests, which helped me recover from jet lag more quickly. Given the distance I traveled and the short length of my stay in PDX, a quick recovery time was essential: thank you, Isabel! Os, the bellman, was also a fantastic help. I also appreciated the help I received from James about a future reservation.

Great hotel in a great location along the river. The staff is always welcoming and friendly. Management needs to pay attention to upkeep and fix minor cosmetic issues before becoming bigger problems. Our room was dirty, with burnt matchsticks and other items on the floor. The restaurant is terrible. I’ve had better meals in a cafeteria. We’ve given them several chances but won’t again.

Great service!

The service was the most outstanding, and the room was fabulous! They had a welcome note and more. A great breakfast buffet comes with it. Easy walking distance to everywhere we wanted to go. The bed was super comfortable and silky sheets. Thank you!

Very comfortable and cozy.

I don't know if this is issue with the hotel or booking through *******, I booked and paid for a king bed and ended up having a queen. When mentioned to hotel, they said we can't do anything and no refund because it is booked through ******* and that means whatever room is available to me I should get. Important detail to know. I stay in a hotel or b&b almost every month for years and this never happened to me.

Wonderful experience with a 2 night stay at the Riverplace Staff was amazing and helpful Location along the Willamette River is great with its patio overlooking the river and walkway For Portland hotels this is a must and having the river walk right outside your door