We decided to spend Mother's Day weekend in Portland for a quick one night stay. We checked-in online 24hrs prior, and went to the front desk at 3pm to check-in. They said our room was not yet ready. We spent time waiting in the lobby for THREE HOURS. We did not get our room key until 6pm. Time was very valuable for us, especially for a quick 24 hour trip, and this delay was not quite the welcoming first impressions we were looking for in a hotel, especially given we are paying nearly $400/night. The Front Desk did do a Service Recovery for us and comped us for the Valet Parking and two hour late check-out. Although the Service Recovery was nice, it was still quite the inconvience waiting 3 hours for our room to be ready. I would also want to note that I had to ask for a Service Recovery, initially the Front Desk did not provide anything. The room itself was great. It was a good size, clean, has a smart TV. Everything you'll need. Not sure the value for money was good though for $400/night. Given there are many other hotels in the area for almost half the price, I was wanting something more.