Porto Alegre Auxiliadora Hotels

I booked the hotel in terms of the proximity with an excellent Indian restaurant (150 meters) and the fact that I was halfway from the airport. I was positively surprised by the decoration of the room, the comfort of the bed, the abundant water of the bathroom and the parfumed towels.

This Hotel is located in the Auxiliadora Neighborhood, near Moinhos, the most elegantly neighborhood of Porto Alegre City. There are very good bedrooms, delicious breakfast and restaurant. I recomend this hotel to young people, coples and travelers professional.

It’s was my first time at this Sheraton and can says is the best hotel in town so far . Recommended for sure !

It has been the best hotel in Porto Alegre for many years. Although it has today competition from younger hotels, it is a great choice of accommodation in the left-wing capital. It is well located in the central region of the city, near the so-called historical centre. The hotel is very comfortable and very comfortable, and it is very comfortable and very comfortable. All staff are responsive and careful, and I would like to highlight Luciano and Antonio from the reception, who have taken me very well from the beginning to the end of the stay.

Hotel location is good, service is in place, the facilities are slightly old, especially the elevator is very difficult to wait. Ten minutes are also normal. And the parking lot is charged. The restaurant upstairs has a good view

Hotel location & surroundings: Conveniently located in Buchon. There are many shops around, and it is convenient to go to Uber. Check-in, out and response: The check-in time has passed but the room is not ready for you to wait. The staff wasn't very friendly after the late check-in. Friendly staff at check out. Respond differently depending on the hotel staff Room condition: Overall modern and pretty. Great bed with lots of extra futons. It was cold because the weather was winter, but the room was colder than I thought. Please note that there is a lot of mold in the bathroom. The shower is not working properly and water leaks to the side. Hot water comes out very well. Cleanliness outside the bathroom is not bad. Other facilities: Breakfast quality is good. Fruits and various bakeries are available. Good for a relaxing breakfast. There are plenty of places to sit and relax inside the hotel.

We visited this same hotel last year and wrote a 5 star excellent review. Things changed and not for the better. Our week long stay was not entirely enjoyable. While the hotel retains some of the quality, the quality of service and room standards has gone down noticibly. Specifically, wait staff is not attentive as before and even during non peak dining hours, wait times for the first greeting and offer of a drink were long. The food was well done but taste varied between lunch and dinner, dinner being the better meal selecting the same dish. We asked 3 times for the room to be cleaned while we took a break from work. The room was not cleaned when we returned. After ordering room service, tray pick up took 3 hours. Then, when we called back to insist they remove the tray, the restaurant called our room within 5 minutes to find out where thier coffee and not milk thermos was and insisted on knowing exactly what was in the room still. We felt like inmates rather than guests. The room we were in for a week was nothing like the room on the same floor on our first trip. Cheap artificial wood TV shelves replace beautiful dressers and the room felt like a holiday inn rather than an elegant hotel like our last trip. The highlight of our stay was Rosemarie (we think) in housekeeping. She's a delight and obviously a remanent of the old days. Alberto and Taylor in the dining room were the only waiters who made us feel comfortable. One waitress moved around so quickly, we were holding our glasses to be sure they were not taken. Very nervous way of serving tables. Another waitress took so long to serve us with guests, I had to get up 3 times to find help. The bell captains were also excellent and helped greatly. (Maybe they should be put in charge of the front desk and dining room!) If you need to stay in Porto Alegre, you'll want to stay here but be prepared and if you stayed before as we did, prepare yourself for the changes in room quality and service level. Not sure what happened but it's not the same place anymore.

The hotel is good but call the reservation on Friday before and I asked the official if I could use the pool and she replied yes, I brought bath clothes and only reach the pool was closed for event, I was very annoyed, I was angry because I called questioning.

We are on transit to take an early flight and the location of the hotel is near to the airport that’s why we choose to stay here. Overall is good .

The staff were very careful, breakfast was delicious, well-sucked, comfortable room was clean, several TV channels. The shower was delicious with water at the right temperature. I loved the bed, super comfortable and loved the view through the window. The hotel is excellent location.