Pousada Outeiro

ALL IS NICE AND BEAUTIFUL

Circuito Vulgar My girlfriend and I spent 5 days at Pousada do Outeiro between 29/12 and 3/1 2024. The experience was underwhelming (diplomatically speaking), mostly due, as always, to an involved and blasé hotel manager. Pousada do Outeiro belongs to the Circuito Elegante group of hotels & restaurants in Brazil. I know the group, having stayed with my son at Belmond Cataratas Foz do Iguaçu in August 2023, Fasano São Paulo and Rio de Janeiro with my girlfriend before. Here’s what is good at Pousada do Outeiro: - Fantastic pool - Friendly and helpful staff (thank you, Emily). Here’s why we not go there again or recommend, unless they change management (because bad and arrogant management is the root cause): - Food is cantine style and really the total opposite of what is announced on the website. Seriously. The black rice pulpo is ok but very far from the mythical “experiência única de sabores da região”. If that is supposed to be the standard, the cooking of Bahia lacks love and soul. We know the contrary is true. - Management is uninvolved and blasé. Bruno, the top guy, spends his time parading around and being looked at instead of taking care of his guests like a committed hotel manager does. When, for 3 days in a row, the AC broke in our room & hot water became unavailable, my GF raised the issue repeatedly with the hotel manager. Bruno, lacking class & dedication, told her to be more generous in allowing things like this to happen and stop complaining because this time of the year puts a strain on the resources of Pousada do Outeiro. That is an insult and unacceptable. Most importantly, after receiving complaints, Bruno put up an offended prima donna aura and stopped communicating with, even only acknowledging my GF. Since the place has only 16 rooms, there’s no place to hide from the punishing ignorance of the hotel manager. - No attention to detail. The roman style clay water urn in the corner of the restaurant was empty and used glasses unattended for an entire day. In a region as hot as Porto Seguro in early January, this makes you think twice whether you would want to drink water offered by the hotel. Circuito Elegante hotels come with a price tag. Quality has a cost. Happy to pay. But I want to have my expectations trampled on, especially for a romantic experience at the end of a challenging 2023 because hotel management neither has the decency nor the skills to run a place like the marvel it is supposed to be. In all transparency, I copied this text and sent it to Hotel Cataratas. This situation deserves group management attention.