The hotel is definitely to be avoided! When we arrived we were told that the hotel we had booked was closed and that we had to move to an older hotel. Basically not a big deal if communicated correctly and in a timely manner. After a short wait of 2 hours we witnessed at least 15! Complaints. There are always 4-5 guests standing in line and canceling in rows. Guests were treated in an unprofessional manner that had never been seen before, rows were assigned to other rooms, the indoor pool is closed (but nobody tells you that - until you stand in front of closed doors), minibars are empty, rooms are dirty, food is miserable, there is no opportunity to train, lack of hygiene, etc. Actually unbelievable and a pity how much the quality here in the hotel group has changed into a negative in recent years. The above information is actively advertised, although everything with the excuse "covid" is not offered! The truth is that trained staff and cleaning are no longer affordable and the hotel is being left to decay. Unfortunately, that was definitely our last stay in a Remisens hotel! Someone should react urgently and give them the 5*!!!! Remove from Metropol entrance as management behavior here borders on fraud.
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