Service at on reception was polite and helpful. Room was OK. The lighting was terrible in the room, so much so it was difficult to read in parts of the room. The room was also noisy from the traffic on the busy road outside and the window which looked double glazed did not stop the constant hum of traffic. The service at breakfast buffet was not good. The hot breakfast was supposed to consist of sausage, bacon,scrambled eggs, hash brown and baked beans. However when getting to the service area. all that was left was scrambled eggs and baked beans. Empty servers with no bacon, no sausages, no hash browns. No cups for the coffee or tea and no orange juice as it had run out. No clean knives. Customers kept telling the one person on service everything had run out. Lots of customers standing about waiting for clean cups/knives/food to fill empty servers. The person was unable to cope and brought out some paper cups for the coffee or tea. This was a good hotel and we have stayed many times but this time., I cannot say we were so happy with the room or service.

Location of the hotel is great! It's inside Gunwharf Quays outlet which makes dining and shopping pretty convenient. Quite unfortunate that air-conditioning was not working during my stay, which makes the room stifling. Got 10% off for most of the restaurants and shops inside the outlet as a holiday inn guest.