Guest User
October 27, 2023
Received the most undermining and underwhelming service from this place. Firstly we booked their Superior King Room that clearly stipulated “private entrance, a seating area, a dining area as well as garden views” and had a special request for “ rose petals around the room & anything they deem special and fave a budget”. They gave the room I booked to their “special guests” who didn’t book it and gave us a room with a double bed inside their house and lied and said it’s what I chose when on my confirmation email and when I booked I carefully picked the “Superior King Room”. They did want to take accountability that they were wrong and their caretaker clearly said from my email the room I booked they gave it to someone else. I don’t even wanna touch on the rose petals. They picked from their garden dead flowers and made a small heart with those white dead things. Such horrible beings, once you hear a black persons name you treat them in the most undermining manner. I had to leave the premises and make alternative arrangements late at night because I couldn’t allow myself to take incompetence. Next time give people the room they booked not what you want to give them. STOP BEING HORRIBLE!!!!!