Holiday Inn Express & Suites Poteau

Fir the most part good. The hot tub being outside and not working was a disappointment. Also the beds were not very comfortable. The rest was ok. Oh, id have the elevator serviced. Sounds like a bearing going out.

The elevator is sooooo slow. The TVs are so out of date and small. The “cable” TV is awful. I think the smaller motels here have better TVs. The pools were shut down. They’re indoors.

Called the day we were arriving (around 3pm) to let them know we would be arriving late. I told them 10pm, lady said she would put 11 and to call if we were any later. Got to hotel at 10:10pm, was informed elevator was broken. Asked for a room closer to ground d floor and was told no. Given a room on top floor (4th). This is a very small town with only a couple of other hotels that are VERY seedy so going elsewhere was not an option. No ID ever checked upon check-in. Lugged all our stuff up the stairs and door was open to our room before we entered. Husband went in to check around to make sure it was unoccupied. Next morning went out with family and returned to room at 5pm, room was not cleaned or restocked with fresh towels. Husband went downstairs to talk to front desk and the girl said we were marked as a no-show and the room we are in was marked as unoccupied, meaning, she could have assigned the room at any point and we could have had strangers walk in or someone come in and take our belongings. HUGE SAFETY CONCERN. Carpet in room is pulling away from tile leading to big tripping hazard, faucet on wet bar extremely loose, sink in bathroom has no water pressure or gets hot whole shower will burn you. Stairwell had dried dirt in clumps from bottom floor all the way up to 4th floor. Front desk was 100% not helpful and the girl wouldn’t even look at my husband while he talked to her, she was typing away on the computer. Clearly, safety is not of a concern to this particular establishment.

Pool has been closed for months. Elevator is a little scary ride. Chair and ottoman were worn and filthy. The tv has to be at least 15 years old. It’s an older hotel in need of modern upgrades.

Clean rooms, good continental breakfast and friendly staff.

Very nice hotel, excellent breakfast, clean and comfortable.

Staff was professional and pleasant. Room was clean and comfortable.

One night stay, the power went out after midnight and didn't come back on until 7am. My husband has a CPAP machine and needless to say we didn't get any sleep. The staff said it was the weather but when you looked outside other places of business had electricity so IDK about that. The beds weren't comfortable at all but everything was very clean. The breakfast could use some help too, everything was luke warm or hard. I love this chain of hotels so I don't know what happened here but they could use some guideness and some help before they bring this chain down.

Very noisy slamming doors & train works party in parking lots