Ilonn Hotel

The hotel was clean and the service was excellent. Unfortunately, the restaurant prices were exaggerated, even though the food was very tasty.

The room was small, and there were no slippers. Dining here was more expensive than in Warsaw.

This was our third stay at this hotel. The previous two stays were 5/5, but this last one was a complete disaster. We needed an overnight stay before an early morning flight. We booked a room with breakfast for two people. The first room we were given was not cleaned after the previous guests. After reporting the problem, we received a room next door, which turned out to not fully meet the standard the hotel provided during our previous stays. The bathroom was only 'so-so' clean, the toilet wasn't cleaned, there were only two random towels available, and a single duvet on the bed. After reporting the issue to the reception, a very kind lady brought the missing items to the room. However, the feeling of embarrassment left a bad taste. The worst, however, turned out to be the breakfast. Our previous two stays had set a high bar in this regard. Hotel breakfasts are served from 6:30 AM – this convinced us to take advantage of the offer before our flight. We went down for breakfast around 6:40 AM. The restaurant was empty; there were no guests or buffet food. The waitress suggested that breakfast would be served directly to our table. 'Quickly,' and without a menu, she asked us to choose what we wanted. We ordered scrambled eggs (max 3 eggs) and 2 boiled eggs. We also received a basket of delicious bread with butter, one tomato, a few slices of green cucumber, and 4 small pieces of questionably fresh cake. Drinks were available at the buffet. Breakfast at the hotel costs 70 PLN per person. Nobody informed us about the breakfast service style during check-in. What's more, the receptionist offered a buffet breakfast to a client checking in before us. The wave of embarrassment grew into a tsunami. We are very disappointed because the previous two stays were a very pleasant surprise. We have no idea what went wrong, but for a four-star hotel, this is definitely unacceptable.

The service was nice and the food was very good, but the interior furnishings are outdated. There were no disposable slippers, and the ceiling lamp was on the floor. The minibar in the room was not refilled.