Hotels Near Northwest Passage Trail in Prescott

I stayed one night at this hotel (12/16/20). Two days later (12/18/20) I received a call from a woman who told me I had left something behind in the room. She then proceeded to describe drug paraphernalia and accuse me of being the one to leave it in the room. She then asked for permission to throw it away to which I responded ”yes please throw it away because it is not mine.” The next day (12/19/20) I had an unauthorized charge for $150. I called the hotel and was put on hold for a long while until I was then hung up on. I called back immediately and they said that I was being charged for doing drugs in the room and that was against their policy. I told them again that it was not mine and I was willing to prove it. I only had a carry on bag coming from the airport and was timestamped. It shows that I would not have time to buy drugs after leaving the airport while also being in a town I've never been to. I was lastly informed that they would look further into it and get back with me by Christmas at the latest. It is now the 28th and I have yet to hear from anyone. They are clearly lying, stealing, and taking advantage of people that live a distance away in hopes to get away with it. I will be contacting the BBB as well as my lawyer if this is not resolved immediately. In that case. not only will you be refunding my money but you will also be responsible for my legal fees as well as whatever measures are taken to prove that this drug paraphernalia is not mine and i do not do drugs. On a separate note, it also goes to show that they are doing an unsatisfactory job at making sure the rooms are being deeply cleaned after each guest. This is always an unacceptable practice, but during Covid it is absolutely disgusting and disgraceful. I have all the proof I need to show my innocence and have my money returned and this company will be hearing from me until it is resolved completely.

On Friday, I received an email from Prescott Valley Water informing me that my water usage was unusually high and that there was probably a leak in my home’s water pipes. I rushed home and confirmed that there was such a leak. The town shut the water off so we wouldn’t waste more water than we already had, and we miraculously found a plumber willing to do the requisite work on Saturday. However, this left us without water – without flushing toilets and working showers – for the remainder of Friday and most of Saturday. As a guy, I would happily use a camp toilet and handle hygiene using pre-moistened disposable camp towels for a single day, but my wife was having none of that. She insisted that we check into a local hotel for the night. What neither of us realized is that there was some sort of soccer-related event in our area that weekend, and hotel rooms were in very short supply and prices reflected that scarcity. After several unsuccessful inquiries elsewhere, we drove to the Hampton Inn and Suites located just down the road from our home in Prescott Valley. We explained the situation to the two on-duty clerks, Jamie and Jaden, and they were very understanding. Because we were local and because of our situation, they found a very nice room for us and gave us a considerable break on the price. My wife was able to not only shower, but also enjoy the jacuzzi. Jamie and Jaden went above and beyond to help us, and we are very grateful to them. They were extremely courteous, understanding, and kind, and Hampton Inn and Suites is fortunate to have such wonderful people on staff. Thank you, Jamie and Jaden!

I want to recognize Marie who greeted us at the front desk during check-in. She is a major reason why I am a very loyal, Titanium Rewards Member with Marriott Bonvoy. Marie was super helpful, a great professional and she even provided a perfect dinner spot, plus 2-for-1 drink coupon. Springhill Suites has a top flight team member in Marie. Thank you Marie for awesome service and keep up the great work. I'll see you again soon. Mike from Flagstaff

The location was good and nice 2 block walk to Whiskey Row. The staff was very friendly, professional, and helpful. The rooms are clean and the bed is comfortable. Since this is an historic building you'll need to be mindful that the bathrooms are small, some extremely small. The hotel also has many stairs, even stairs to get to the elevator, so this isn't a completely ADA complaint building. If you have trouble walking up/down stairs this will not be the hotel for you. There is 1 entrance that does not have stairs to enter. The building is charming and beautiful and definitely worth the visit. There is a coffee bar, liquor bar, and restaurant attached to the hotel, so you don't need to wander far for food & drink. I would recommend this hotel for its lication, history and charm. The staff was great as well.

Would highly recommend this place! Very clean and close to the downtown but still quaint and quiet. Breakfast was awesome and the staff were so polite and accommodating!! The room was very comfortable and clean.