1 Hotel Hanalei Bay

Unreal property in a secluded place of Kauai. Service is excellent, rooms are spacious and clean Lots of activities to do on hotel grounds 10/10 !!

We had an amazing time. Thank you Fiona for your excellent customer service and to the management team. We will be back. Most beautiful hotel ever!

One of our biggest complaints is the lack of ice - The room comes stocked with a mini bar - great - (very small bottle of vodka is $165) there are NO ice machines anywhere. You have to email / chat / call for it to be delivered - More than half of the time we never received ice. When we did it was an hour plus to get a melting half bucket. We ended up buying ice in town several times. Item 2 - We were staying there for a week after already staying on the Big Island for a week - We saw they had laundry service - great! Add up the cost of a basic small load (charged by the piece) and it is $250 or more. We paid over $8000 for 6 nights - Even the most basic hotels have ice machines on each floor and washers and dryers for the guest's use. Item 3 - The last issue is the in-room coffee - they have a really nice espresso machine however the biodegradable eco coffee pods they give you are ALWAYS stale and it takes 3 pods to get half of a cup of barely drinkable coffee. The Four Seasons we stayed at prior had the exact same machines and unbelievable coffee and espresso - made with normal name brand pods. Overall it is a nice hotel with deficiencies that are so correctable with the slightest bit of effort and forethought during the recent remodel. On a brighter note - the valet guys were outstanding! They literally run to get your car and were worth a nice tip each time! We are definitely coming back to Kauai - but not to 1 Hotel Hanalei Bay

We've eaten dinner at the Welina Terrace a total of 3 times since the hotel opened. However this 3rd time, we were stunned to find out the Welina Terrace, the main bar with seated tables overlooking the view, no longer has a full dinner menu. Our prior 2 other times we enjoyed the multitude of Japanese inspired food, hot and cold, at the Terrace. They even had mini Hibachi grills for the guests to cook their meat and veggies. - However when we arrived last week, we were stunned that they whittled down the prior full menu of items to 4 Sushi related times. (not including the edamame, shishito peppers or sunomono salad), a wagyu sandwhich (shareable?) and veggie nigiri flight. Just Four Japanese seafood related items. What happened? - your earlier reply in April to someone who was told your hot kitchen at Welina was broken, was: " We - regret to learn about the shortcomings you experience at Welina Terrace .....This is not reflective of our usual standard of service..." - but it seems it is, as it seems permanent. - By comparison, the Seaview Terrace at Grand Hyatt Poipu has a huge dinner menu, and that's not even the main restaurant they have for dinner. - Maybe you are trying to direct people to your 1 Kitchen downstairs for the evening meal, though no dinner menu is shown on the website yet. (too recent a change?) However the waiter that we had at the Welina Terrace was incredibly nice and professional. (I think we had him at least one other time months ago.) I hope this drastic menu change is temporary. And please post your dinner menu on your website for the 1 Kitchen. Thank you.

I just wanted to give a shout out to Hailey who works at the bar/kitchen1 she was phenomenal! So friendly and out going! Thanks for making my birthday special. I loved the views of the hanalei from the bar/pool area. Absolutely beautiful!!!!

This hotel was absolutely stunning- from the views to the interior design we loved everything about it! We will definitely be coming back

We are staying in Princeville and decided to head over for the breakfast buffet today. View was magical and the food was good. It would have been a 5 star review if not for the fact that it took 25 min to get our car from the valet. They must have lost/misplaced the ticket. We asked four times where the heck our car was and it was always “it’s coming”. It took us almost as long to get our car as it did to eat. 20 people who came out after us waited minutes to get their cars. So aggravating when you have somewhere to go. After the second time we asked about it, something should have been done instead of brushing us off. Really, for such a top notch hotel, such a poorly run unprofessional valet stand. Ruined the whole experience for us.

My wife I have been to this property several times when it was the St. Regis and were excited to see the renovations since it became 1- Hotel. We decided to bring our 2 children and celebrate my son’s 11th birthday. This place had a special place in our hearts as it was the first trip my wife and I took when we were dating all those years ago! 1-hotel and especially the hotel GM, Mathieu, did not disappoint. The room was amazing and more than we could have asked for. The staff was friendly and inviting and the food delicious. The breakfast is a must because waking up to that view each morning is the only way to start your day. The property offers a great family pool that the kids loved, but also a separate “adults only”pool, if you need an escape! The gym was top notch and the resort has plenty of activities for everyone’s liking. The personal touch from the staff and hotel manager knowing this was a special week for us is really what made this a memorable trip. They even surprised my son with birthday gestures and the smile it brought to his face was something we will never forget. I highly recommend a visit here for a family or couples. This resort offers the best regardless of what you are looking for and the staff will ensure it’s an unforgettable visit. Thank you, 1- Hotel Hanalei. We will be back for sure.

My husband and I stayed at the 1 Hotel for 5 nights. This hotel is beautiful and the only luxury property in Hanalei. The service from the valets, to the front desk, to the bartenders and waiters, everyone was so helpful, nice and accommodating. We were in an ocean view king room . It was very comfortable with lots of space . It had a filtered water dispenser which was a great touch. They also had a Nespresso and tea kettle. They did not provide teabags, but I was able to get some at breakfast. The breakfast was great, nice selections on the menu and also a buffet. The breakfast sandwich and pancakes were our favorites. We ate in the Terrace as well. Very small and expensive bites, not sure it was worth the cost . However the live music and sunset moment was great . The spa was really great . I had a scrub and massage with Asher. He was exceptional. He was very skilled and intentional. One of the best massages I’ve had. And not your typical hotel experience. My husband also had a great experience with both a massage and a haircut. The hotel is also geared to families, so lots of kids and a large pool area for kids and families . We stayed mostly at the adult pool which was small, but great service . Hannah took good care of us . The hotel is also an easy 10 minute drive into Hanalei so it was easy to go town and enjoy the shops and restaurants there too.