Emerald Hotel

I have been staying at the Emerald Hotel on and off for at least seven to eight years, and I’ve never had an issue with the property. I continue to rate my overall experience as excellent. My comment here is more of an observation than a complaint. Since the spa opens at 08:00, one would expect everything to be ready for use at that time, sauna warmed up, amenities prepared, and the area fully set. However, on several occasions, the pool still had the cleaning snake operating and plugged in, and the sauna had not yet been turned on. In my opinion, the spa should be fully prepared before guests arrive. This seems like an easy fix—simply have someone come in a bit earlier to ensure the facilities are ready right at opening time. Ideally, preparations should begin around 07:00 so everything is ready for use by 08:00. With that said, I will absolutely continue staying at the Emerald Hotel. It remains a top-notch location with an outstanding staff. Regards, Gordon

As always very good top notch hotel always great service and helpful great parking right upfron and all around beautiful

I couldn’t sleep all night side of bed is to low and demaged

Great hotel, good location, nice and polite staff, room clean and spacious, bathroom clean and supply with all you need (maybe you can add toothpaste and toothbrush 😊), very delicious and fresh food, and the best spa I ever visit in 5*hotel! I will come again! 🍀

Beautiful hotel about 15mins drive to the centre of Prishtina. The room was big and had all the luxury amenities you required through the stay. The food & beverage offering was outstanding, with breakfast a massive spread of dishes hot and cold. The service was excellent and all the staff could not do anything more to help you with anything you needed during the stay. The spa facilities downstairs are world class with indoor pool, jacuzzi's, sauna, steam room etc. Didn't get a chance to use the gym but from friends were told is is great. Highly recommended and great value for money. Will definitely return next time I visit Kosovo.

We are staying at the hotel now and chose it due to the swimming pool. It is a nice hotel but not 5 star standard. Simple things like no drinking water in the rooms, replenishing the coffee, lack of coat hangers etc. could be quick wins to improve the stay. The staff at the front desk seem confused most of the time. The breakfast is great and the pool area is nice (although busy at weekends and took time to get sun beds which surprisingly the hotel guests didn’t get priority over external people using the pool). No information about this was provided at check in.

I had the pleasure of visiting Kosovo to speak at a conference, and stayed at the Emerald. Regular readers will know that I am not normally someone that gives our great ratings to be generous – I just don’t think that’s useful for readers if they’re not aware of potential downsides. But I literally could not find anything wrong with this place. (I mean, the traffic in Prishtina is fun, but that’s not the hotel’s fault). More than that, there are several plus points. The staff were fantastic – uniformly helpful and attentive even when I was being daft, and with better English than mine. The hotel has some great facilities – the business conference was on site – and a great couple of bars and even a fab looking pool (sadly I had not bought my trunks). The room was a generous size – at least a queen bed, as well as a desk and sofa – the wifi worked better than many other places I’ve been (Saudi, I am thinking of you), and although there wasn’t an ironing board in the room, it arrived with record speed when I asked for it. Honestly, I just really liked this place. It’s a short hop into the City centre as well (albeit not always a quick one! 😊 ) and well placed for the airport too. I hope I get to go back again.

Have come to this hotel facilities numerous of times and the service has always been great. But today has really shown a different side to this management at the outdoors swimming pool where a member of staff was very rude and even had the cheeck to swear at my sister and my family of 9 pupils. Its a shame he started working shortly after and even in and around me which was quite intimidating. Will not come here again as i believe they do not take their business seriously.