Very understaffed but the customer service was still good.
Room - we booked as a family of four and were only given 3 pillows & 3 towels. The sofa bed (which we had our kids on) was very uncomfortable and caved in the middle making it impossible for the kids to sleep on a side each.
Pool - The water had black fragments all through it. Thought it might be cleaned by morning but it was still the same the next day.
Being under staffed we struggled to get pool towels both days.
Food - Food was great, service was slow.
The biggest issue was the sofa bed. Everything else was ok and would be better I’m
Sure when they have more staff on.