Ibis Santiago Providencia Reviews

The hotel is just simply good for rest after a long day Breakfast has nothing much to eat even it is a buffet Room has no phone cannot contact concierge but must travel down to the hall if u need them Bed quite soft and comfy for god sleep

Everything I needed, good location

The service at the front desk was a bit slow. I went to check out in the morning and just returned the key, but I had to wait for a long time. The taxi I called in advance took two trips before I was allowed to return the key and check out of the room.

Excellent quality-price ratio, very well located, good service and a very good breakfast

We made the reservation choosing the option with taxes included (which is more expensive) and when checking in they told us that this tax is not VAT, but rather the commission that the hotel has to pay to the platform we use to reserve And in addition to what we paid, they charged us at the reception an extra 19% in taxes or VAT again, I work in the hotel industry and it is shameless what they do by publishing the rooms with “taxes” or “without taxes” and then they charge you for them Second time, I use this hotel chain in many countries and only in Chile did this happen to me. I will never book at Ibis Chile again.

The hotel is very nice, very clean, convenient transportation and good service

Bathroom very tight and bed mattress is very thin foam, worn out, uncomfortable. Breakfast practically turned into sweets and the coffee machines stop working for each customer, which generates long queues.

Facilities: Very good, I will come back next time

Small room, good breakfast, clean

The room was great, the view outside was great

Good location and good environment

The hotel's front desk service is really bad. Whether it's check-in, communication during check-out, or check-out, I'm surprised why this Ibis is so bad? 1. First of all, we arrived at the hotel to check in at 13:00, and the front desk told us that we had to wait until three o'clock. We explained that we flew to Chile for more than 24 hours and asked if we could check in early. The front desk told us that there were no rooms. It seems to us that the occupancy rate was not high. Gao, no one checked out at that time. As a result, we asked to complain at 14:30. They immediately said that we could check in, and asked why it couldn't be done at the front. They changed their story and said that check-in stated at three o'clock on the reservation form. My experience at that time was that the front desk of this hotel would rather leave the room empty than be considerate of customers. 2. An additional 19% tax was charged when checking in. When asked, the reservation stated that the fee was already included. The front desk only said that it must be charged according to government regulations, so an additional 19% tax was added when checking in and paying by swiping the card. There was a choice between U.S. dollars and Chilean pesos, and they didn't tell us what the difference was. The first time we swiped the card for U.S. dollars, it didn't work, and then we swiped Chilean pesos. Later, we consulted the booking platform and were clearly told that foreigners can enjoy tax-free fees with their passports and itinerary. However, we were not informed of this at all when applying for the job. We went back to the front desk to communicate, and they actually said that we didn't make it clear and there was no way to refund the money. 3. When checking out, we communicated again about the overcharge of taxes. At first we said we still had to charge them, but later we kept proving that foreigners are tax-free. They also said that if we pay with US dollars, it will be exempted, and if we pay with Chilean pesos, it will be exempted. No, we asked if we could redo the payment, but they said no, they could only refund part of the Chilean pesos. As a result, the amount refunded was still different from the amount we swiped the card, and the actual refund was less. We couldn't argue anymore. After several communications, the biggest feeling is that the professionalism of the service staff is too low and they have no understanding from the customer's perspective. We asked some questions, but they kept giving customers a look. It is really the worst Accor Group hotel I have ever seen.

Express hotel, good location

Good attention