Hotel Diego de Velazquez

The entry promises much with a grand sign above the front door. However that is where the good news ends. We had asked on the booking for a quiet room but we were placed on an end room right next to a building site putting up new apartments - so from 9am to 9pm it was so noisy you couldn't hear yourself think. The second major problem was the were painting on our floor and the fumes made sleeping difficult. The room itself was basic 3 star. Yes it had a safe but other than that very utilitarian. We complained about the major issues listed above during the stay and again on checkout. Eventually they agreed to a substantial discount but did so without apology. Unfortunately I cannot recommend this hotel at all.

The hotel is located in an ok area with shops and restaurants. However, the rooms are very outdated and in desperate need of some new beds and linen. The breakfast is very simple and basic. The housekeeping was very good and the most positive during our stay. Would not stay there again.

I stayed at Hotel Diego Velazquez for 8 days in July 2023 with a friend and the hotel was truly fantastic. The staff are so personal and will accommodate any issues or queries. We met the same staff each day and the hotel manager went out of his way to greet all his guests and to chat and answer any questions or queries that guests had. I had forgotten an adaptor and they provided me with one, and we needed some printing for a conference we were attending, and again, the staff obliged without hesitation. Breakfast had everything we needed - plenty of choice and staff were always refilling the section. My departure was before breakfast, and staff arranged for me to have a small breakfast at 04.30 in the morning. Our room was big and we had two large double beds in our room, ample wardrobe space and an excellent hairdryer available too! Housekeeping was excellent. We ate in the hotel restaurant one evening and the meal was excellent. The location of the hotel couldn’t be better – the metro is a very short walk away, a shopping centre around the corner, a local shop across the street and cafes and restaurants everywhere. We got fabulous recommendations for cafes and restaurants and all were superb. We didn’t use the small indoor pool or gym while we were there, but it is my understanding that these can be booked for personal use, at times you require, so once you book your slot in advance you will have use. I’d highly recommend this hotel for any stay in Santiago. It is absolutely fantastic value for its location.

A colleague and I travelled to Santiago for a conference in the first week of July, 2023. The location of the hotel was fantastic. Very close to the metro, restaurants, shops, cafés, attractions etc. Our room was very nice. It was spacious with two double beds, a big wardrobe with space for hanging clothes and shelves for the both of us. The shower was very powerful and hot! Every day our room was cleaned and our pyjamas folded neatly on the bed. Towels were changed when we requested and extra towels provided when needed. In the evening, one of the team came to the room and gave us chocolates! There was a small kitchenette in the room and a fridge if needed. The breakfast was great - coffee, tea, cereal, juice, eggs, bread, ham, cheese, pastries and beautiful fresh fruit and yogurt. The staff at the hotel were very friendly and kind. They offered us advice and recommendatiins when we asked. My colleague had forgotten an adapter (we are from Ireland so needed one for our electronics) and they provided her with one to use for the week. The booked our taxi to the airport and provided an early breakfast also. We brought colleagues to the restaurant & they provided a 10% to all of us - not only the residents of the hotel. The manager provided us with a lovely bottle of camenere and chilean chocolate which was a lovely surprise at the end of our trip. We had a lovely experience in the hotel during our time there. There was a lovely atmosphere from every single staff member. Thank you all very much. If we ever return to Santiago, we will be back! Muchísimas gracias a todos.

Stayed here for two nights as a stopover in the city. Decor dated but still tasteful. One of the cleanest hotels I have stayed in too. Staff are friendly and the concierge always hold the door open etc. Service is slow but its normal for anywhere in Chile. The lift system is a bit staggered but fine. Beds comfortable, air con efficient and a bonus of mine is having a bath too. WiFi quite patchy. I didn't use the small gym or pool but seemed to be favourites with other guests. Breakfast suffice too, no complaints. Would definitely recommend a stay here.

I Liked. The hotel is exceptionally clean and arranged, very good breakfast, with personel following Covid rules. The staff was so nice and friendly. They went above and beyond to be helpful and at service. Good sized room and bathroom and the location is very convenient for reaching all interesting places even by walking.