Guest User
February 4, 2024
4th time in Turks and my hubby, son and I were super excited to stay at Villa Renaissance. We had previously stayed at Gansevort (now Wymara) and twice at West Bay club. We booked a 10 days stay in a 2 bedroom ocean unit. At this price I guess we were expecting something akin to the service or offering at say Kimpton sea fire in cayman (another pricey island). A day or so after we booked, instead of a welcome concierge asking if we needed anything, we received an email saying we would have to move rooms the day before our last day. Location was super convenient but on the Saturday, right next to our hotel, a wedding with a super loud dj was happening and it went on till 2am. The building is architecturally stunning and paint job and colours are lovely, so when you’re in the pool the visual is lovely, but I guess it’s an older building, because there are clinks and clanks constantly coming from the walls, so that we were never able to nap in-spite of ear plugs. Online and right up to check in we were told there would be beach service, this is entirely inaccurate. The lady at the pool bar came to the beach once in the 10days were there. Not her fault, she was the only food and Bev staff we saw and she was already attending to the pool bar. The food which has to be picked up by her from a restaurant outside the hotel. We certainly got room and board, but you certainly don’t feel the value for the price tag is all.