Guest User
June 1, 2024
Staying here is a unique experience. The hotel is lovely - very modern and beautifully appointed. We chose not to stay in a cave room, having read the reviews about the lack of door between the room and the bathroom and we also wanted a view of Matera - which we got and it was spectacular. We also used the spa which was a great experience. The location of the hotel is also good, within walking distance of a car par. There are a lot of steps into the rooms from reception, but there is a lift. The bed was comfortable, but the pillows were really hard. I mentioned this at reception and they immediately brought us softer ones. There was complimentary water in the rooms and also a kettle, which was handy. Our only negative comments relate to the bar. There is a small bar area and an outside courtyard, which is nice, but the service was pretty hit and miss and we had to hunt around for a member of staff each time to get a drink. We didn't eat in the restaurant, but did have a snack in the bar one evening after a long day sightseeing and the food was poor. My husband ordered a tuna sandwich and got a club sandwich and my toasted sandwich was huge, poorly presented and not toasted. I know - we should have had something more Italian, but we just wanted a quick snack and a glass of wine.