Del Castillo Plaza Hotel Pucallpa

Good location and staff are very nice!

This is the second time I've stayed at this hotel and I'll be here until tomorrow (Boxing Day). I arrived on December 18th. The fact that I'm writing this on Chris**as Day, rather than connecting with loved ones at the moment, shows my level of disappoin**ent. I returned to this hotel because of Celeste who works at the front desk. She's wonderful; helpful; pleasant. Unfortunately, the same cannot be said for her co-worker Catherine. Yesterday morning I brought coconut milk I had purchased down to the lobby. Catherine was working at the front desk; it was just after 6:00 am. I asked if she could heat a cup for me, as other staff had happily done thus far. She said the kitchen staff don't start until 7:00 am. It was Chris**as Eve morning, she was sitting at the front desk doing nothing, but couldn't muster the customer service to walk the 20 feet to to the kitchen to heat a cup of milk. I told her I could do it myself and we went to the kitchen together. With reluctance, she assisted. This morning after returning to the hotel at 9:45, I asked if I could have 3 boiled eggs and a cup of tea. She said the kitchen "Mrs." left at 8:30, but I could have a tea for free. My understanding is that breakfast is served until 9:00 am, not 8:30. If the window was shortened due to Chris**as, this should have been communicated to guests. While I was late and understand nobody was required to provide breakfast, it is utterly ridiculous that since I appear to be the only one staying at the hotel, she couldn't boil 3 eggs for a guest on Chris**as Day. Again, with reluctance and after some nudging from me, she said she would do it. She returned with 3 runny eggs. I arrived here after spending 3 months in the jungle for a short break before I return to the plant medicine. I brought my laundry, including 2 blankets. The cost was $458 sols (about $168 Canadian dollars). After this exhorbitant charge, I met 2 friends for lunch who live here. I was informed that if you take your clothes to a laundry service, (C & T Laundry in Yarinacocha was recommended), including bedding, the maximum cost should be about $50 sols. The hotel cost for laundry is an appalling rip off. When laundry costs more than staying at the hotel for a few nights, there's a serious problem. I like the hotel and its proximity to things. All the other staff have been wonderful. It's really unfortunate that one staff member can ruin the reputation of a hotel when the others work hard to be of assistance. If Catherine continues to work here when I next venture to Pucallpa for another break, I will sadly need to stay somewhere else. She clearly doesn't care about her job or guest satisfaction.

Always a pleasant stay at this hotel. I have stayed several times since about 2018. Rooms have always been clean and ready. Minor issue this trip with my AC remote. I have noticed improvements being made over the last couple years. Staff is always pleasant.

I have business in Peru, especially in the city of Pucallpa. My husband and I came for work and the service they provided me was excellent, the cleanliness of the room, a varied breakfast and a good coffee to start the day, good internet connection to my laptop and cell phone.

Been here several times before, always a good stay. This trip I had a bacterial infection from being in the jungle earlier which required medical attention and special accommodations from the hotel. They were exceptionally gracious and helpful. Always great staff here