Puebla de Farnals Hotels with Swimming Pools

Located in La Pobla de Farnals, this aparthotel is connected to a rail/subway station, within a 15-minute drive of El Puig de Santa Maria Royal Monastery and Fallas Museum. This family-friendly aparthotel is 9.2 mi (14.9 km) from Valencia Cathedral and 9.6 mi (15.5 km) from Sagunto Acropolis-Castle.Enjoy recreation amenities such as a seasonal outdoor pool or take in the view from a terrace. Additional amenities at this aparthotel include complimentary wireless internet access, concierge services, and barbecue grills. Guests can catch a ride on the complimentary shuttle, which operates within 3 kilometers.Need to unwind? Take a break with a tasty beverage at one of the 18 beach bars.For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a cruise ship terminal shuttle.Make yourself comfortable in this individually furnished apartment, featuring a kitchen with a full-sized refrigerator/freezer and an oven. A 32-inch flat-screen television with digital programming provides entertainment, while complimentary wireless internet access keeps you connected. Conveniences include a desk and a separate sitting area, and you can also request a crib/infant bed (complimentary).

On first impressions this hotel has everything you want. Spa like facilities location right on the beach stunning room and pool. Scratch a little under the service and things are not as they should be. If we were being kind we would say the staff were inexperienced and disorganised but in all reality our customer experience was one of the worst we have ever experienced in 30 years of world wide travel. An advertised bus service into Valencia city that despite trying to book on within the first 10 mins of our arrival for the bus was in fact fully booked (a bus that has 8 seats. The hotel capacity is over 200). I heard front of staff telling other arrivals about the bus when they would have known there was no availability. LONG waits for everything - 40 mins for pool drinks, 90 mins for food, requesting menus up to 5 times. Tension and arguing amongst staff in front of customers is not a good look or feel. No food past 4pm a very limited menu. No snack/24 hour menu and no poolside food offer. Over charged our room account for extras without authorisation with no apology. We raised ALL our concerns with management but there seemed to be no overall general manager present. Despite raising our concerns we were offered no real apology or any gesture or any good will at all and the poor service only got worse. This was not just our experience we could see many many residents experiencing the same as us. In all honesty we wanted to love this place but we cannot recommend it and would not return despite the great beachfront location and hotel decor facilities. It counts for nothing if you can’t get basic customer service levels right.