Puerto Aventuras Hotel & Beach Club

Nice location and amenities but lacks an elevator. wonderful hot tub on the outer balcony.

I love this place but it can do with some upgrades. It’s the first hotel I like to stay at in the riviera Maya, not pretencious and also not an all inclusive. Very family oriented and quiet. The rooms can do with some upgrades, the table lamps are rusted and there’s some paint peeling in the bathrooms. Overall I love this place and want to come back!

The location and ambiance of this property is fantastic! We loved the staff and the room was lovely with a balcony . The balcony had a jacuzzi tub and close enough to hear the ocean. We are going back our first opportunity!

I enjoyed the peaceful and quiet atmosphere that this hotel had to offer. The property could use updating but I really have no complaints.

Very helpful staff

Calling this a family friendly resort is downplaying the reality. I like kids. (I have 4, but my husband and I are travelling alone.) Poor parenting is rampant here. As I write this I am watching a family with children in the “adults only” hot tub by the swim up bar—no one seems to care. We’ve seen a waiter have to point out the sign to a family with 3 children including a baby in diapers. We’ve seen school age boys leaping from one cabana bed to another, children riding scooters around the pool deck, barely missing elderly guests. The screaming is often deafening. Children run in the halls. I thought I would enjoy watching kids play, but this is ridiculous. We like the hotel: it has wonderful staff, a comfortable bed and a really beautiful balcony. We splurged for ocean view and you can see it from the tub, the shower, the bed. Very few parents seem to care that their children are overwhelming the facility. I would not recommend it or return: unless you have a large family of out of control children. In this case, you’ll find no restrictions on their behaviour, a shallow sandy beach and pools vacated by adult guests in favour of more civilized surroundings.

Horrible experience, to say the least. While the location in PA was great and the facilities were okay, they were in dire need of a refresh and did not justify the price we paid. The balcony was absolutely unsafe for our kids due to the low bannister so we could not use it all. However, the most frustrating aspect was the poor customer service and restaurant experience. The breakfast service was terrible. The quality of the food was awful, as I found eggshells in the scrambled eggs on 3 separate occasions. The staff was rude, especially once they realized they weren't going to receive a tip. We had to wait for over an hour to receive our paid breakfast, and on our last day, they served frozen fruits instead of fresh ones. Unfortunately, this led to my two-year-old suffering from a stomach congestion and vomiting violently. Despite our distress, the staff showed no concern and even reprimanded us for using napkins to clean up. After all this, during check-out, they even attempted to charge us over $50 for stained bedsheets! It is evident that this place is contributing to the growing issue of Riviera Maya becoming a rip-off for tourists. I strongly advise avoiding this hotel at all costs.

Great place to stay!