Apartamentos Pez Azul

Nice hotel centrally located, easy access to the city center

My initial room had bed bugs that I didn't notice for a week. I had to go to the reception 3 times to get a new room. The next room they gave me had bed bugs too. I got a third room that didn't have bedbugs yet. The way the staff dealt with it was very unprofessional. No terminator was ever seen. The next evening I was walking to the hotel I saw lights in my first room with the infestation which means there was a new person there. I think that the hotel doesn't care about the bugs or the clients. Also the overall cleanliness in the hotel wasn't very good outside of the critters. Never visit them is my advice.

Ok. Apartments were basic but functional.. we asked for a toaster and a kettle as our room had none and they were delivered by housekeeping that day.. aircon is fab.. 20 euros deposit which you get back when you leave.. rooms freshened every day and beds made.. towels freshens up twice or three times in the week.. we were on fourth floor so sun loungers on balcony as well as table and chairs and glass front which got the sun all day.. the pool bar man is an absolute legend.. he is very good at his job and the hotels best asset!! The hotel is mainly geared for Spanish but all staff seemed to speak good English and were very helpful.. not too far from town but very hilly.. taxi back is no more than 5 euro.. only criticism is the fact that for the whole week the pool itself was never cleaned. The outside area was brushed in mornings but never deep washed so it was very grubby.. sun loungers had comfortable pads but they were never washed either.. our room had a pool view so we were able to see the “cleaning” process..this worried me as birds washed in the pool and we also caught a rat drinking from it one morning after 8am. also cracked tiles and uneven tiling around the pool.. steps at deep end were very shaky and loose.. but all round a good solid spot for self catering holiday..

The hotel itself is run down and in need of a makeover. Very little interaction with staff however when the return transfer bus did not show to pick us up (from a bus stop some way from the hotel), the staff were unhelpful and had a taxi on standby to take us to the airport for over 120 euros. It would appear that this is a regular occurrence for this hotel. I would urge anyone using this hotel - do not add transfer services for your return journey to the airport. I have had no evidence or feedback to suggest anything other than this is a money making scam on behalf of the hotel.

Happy to write that this hotel far exceeded some of the other reviews. It was not without fault- when we arrived the receptionist was lovely, but our room smelt as people had smoked there and covered the smoke alarm. We returned to reception who quickly upgraded us and we keen to help. The room we were transferred to had comfortable beds and air conditioning The pool outside is far bigger than the photos suggest, my daughter and I had a great time as my wife relaxed by the pool bar. The barman they hired was also very friendly and helpful We had half board and I've stayed in many places with inclusive food. The food was fresh every day with a great selection. I don't know what people are complaining about but compared to some places I have stayed, at Pez Azul the food was fresh, varied and interesting. The reception also helpfully sells 5L bottled water for a good price, saving any hassle of going out to buy it. We would stay here again.