bormu80
August 24, 2021
Rusty bathtub, broken furniture, broken drawers that fell from their rails, the hot water in the shower was insufficient. The worst of all was that while in the apartment my son suffered a cut when he fell, we had to leave quickly and go to the emergency room and On the nervous journey we lost the keys. When we contacted the owner of the establishment, he told us that we had to sleep on the street until the next day at 10, which was when they arrived at reception (it is only there for 2 hours), all this in a cocky attitude, telling us that they were not hours of losing keys...He refused to call any employee to give us spare keys. After much discussion, I told him to locate a locksmith for us, to which he responded that we were in Africa, not the Peninsula, and that things worked differently there, to which I responded that I thought I was in Lanzarote (Spain). ) and since I was the owner I had to find a solution, I suggested a locksmith, at 2 in the morning we managed to gain access, all this with two little ones of 1 and 3 years old, 100 euros we had to pay. At no time did this man show any politeness, nor was he interested in my little boy, a shame for a person who did not even want to identify himself. The next day I went in to ask for the complaints book, which they did not have, we contacted the police who showed up and was able to corroborate this, the employee contacted the owner, who told us that he was going to send an email with said complaint form, to which the police advised me not to agree, with which they drew up a record with the subsequent complaint , which I hope will serve to get a good beating from the Lanzarote Cabildo and I will continue. From booking they always tried to help us, but I don't understand how they have this site on their website with such characteristics and that on top of that they break and break the law. I hope it can be of use to those who read it and don't have the same experience.
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