Princesa Garden Island Resort and Spa

Mixed stay — beautiful resort, but real issues The resort itself is lovely: clean, well-kept, with plenty of pools and nice facilities. I didn’t get to use the pools since I was under the weather, but they looked great. The spa was lovely too. My biggest problem was the WiFi. It’s aptly named “escapecompletely” — unfortunately that also meant I couldn’t reliably escape to my work. The connection dropped constantly, on and off all day. I work nights on American time, so stable internet was essential for me, and this was the main letdown of the stay. The internet trouble led to a frustrating night. Looking for a stable connection, I had to step out around 1 am — but the gate was closed and my key card had reset (since it rolled over to my next check-in day). I couldn’t get back to my room. I tried calling from outside but no one answered, so I had to walk all the way to the front desk carrying my laptop and everything. A real hassle. The staff were generally nice. The front desk team were lovely — one small note: I look Filipina but grew up mostly in the States and prefer English, and they kept addressing me in Tagalog. The gentleman at the restaurant was the standout — friendly and accommodating, and when he noticed I was getting bitten by mosquitoes in the waiting area, he offered me citronella. (I got quite a few bites and got a little anxious given the recent news about high dengue cases in Palawan.) The restaurant also doesn’t open until 10 am, which was late for my schedule. The one exception was the gym attendant, who was unpleasant and not accommodating. The room looked great at first, but a few things didn’t hold up: the hot shower in the bathtub didn’t work properly, one faucet was completely broken, and there was no comb — I had to ask for one. The gym was clean and pleasant, though several machines were out of order.

Worth the price. So many amenities included which makes the stay more enjoyable.

The venue is amazing but everyone seems to be on abit of a go slow at the resort but the sunrise from the villa was something else

Such a great place! Great service, so beautiful area. We really enjoyed our stay thank you so much. Highly recommended!!!

Great place to stay

The worst service ever, usually I don’t mind about this things, but for example, I ordered coffee and came after 1 hour and a half, I asked for boat trips that they offer and everyday the staffs said, “wait and I contact you back” and they never came again, or they said to me to wait for a moment and i wait more than 2 hours and they never approached me. And then I saw that they are not able to manage anything and I asked for the basic “could you please order an taxi for me because I want to go to the beach?” And they said Again to wait that they will approach me, and they never came to me. I was really happy that I booked another hotel. But my advice, Go to somewhere else. And they ripped off the tourist there, for every thing super priced like 4 times more. Better go outside the resort and manage yourself a transport. Staffs are super lazy there. I was super glad when I went to another hotel after. Worst service ever.

Awesome location- awesome service- pool bar and large pool was excellent - our room was spacious and super comfortable- would definitely stay again :)

Hotel was nice, the staff were very friendly and helpful, but a few portions of the resort are under renovation. The main pool needs repair. Other than that, we had a very good experience.